Recruiting Intelligence

When it comes to international student recruitment and marketing there are many obvious factors that affect a student's interest in one institution over another. Things like (US News and World Report) rankings, cost/financial assistance, availability of desired programs, an international student presence, post-graduation opportunities. These factors all play into a student's decision making process. But there are other factors, which I'll call "soft" factors that also affect student's decision making. In building or maintaining recruitment and marketing efforts it's certainly worth your while to consider these factors.

Universities are getting hit by a tsunami of changes ranging from increased competition among universities as they expand traditional recruiting territories, stronger on-line competition from traditional and new competitive entries, rising tuition and student debt levels as well as a new marketing environment.  I am focusing on the latter change, which is getting less attention given the magnitude of the other factors. 

We are avid readers of all types of materials so we decided to share with our readers our staff bookshelves. Here is our first installment.  Please feel free to send us recommendations of books you found helpful and would suggest to your colleagues. 

Tuition discounting is a common way to attract students and or to make the university program affordable to potential students. Universities will encounter an even greater mindset challenge in respect to price as digital courses, MOOCs, and hybrid courses proliferate and become more acceptable as an education credential to employers.  At that time, pricing will be an even bigger issue since you are looking at the willingness to pay at all, not the level of payment. I speak from experience since I spent many years of my professional life in the digital content industry convincing consumers to pay for what was available for free elsewhere.  My experience was rooted in the social expression industry marketing paid online greeting cards, instant messenger content and mobile content, generally widely available for free. Nevertheless,we were able to show value and millions of consumers were willing to pay every year for that digital content. 

Branding and reach will be a major challenge and opportunity for MOOCS of existing public and non-profit universities.   First of all all, let's clarify that MOOCS are Massive Open Online Courses offered by a variety of for-profit-and non-profit academic institutions. 

For all those students of economics, yes PPP can stand for purchasing power parity, but I would like to use PPP as President and Parent Perspective. Why do I want to talk about that perspective? 

We've been having a great time this spring at Intead. Not only are we hard at work creating great content for our blogs, Insights, inSession eCourse series and conference presentations, we have also had one of our employees serve as an undercover mystery shopper. If you are unfamiliar with the concept this is a frequently used method in the retail industry to explore how a business operates when secretly examined. We had our employee pose as a prospective undergraduate from China. He sent an email through a QQ account requesting information from 30 institutions in the US, Canada and Australia-- popular destinations for Chinese international students. He asked about admission requirements for Fall 2014 and he requested information in Chinese to share with his parents. We were curious about the response rate from institutions as well as the information they would provide our mystery shopper. The data gleaned from our mystery shopper experiment was quite fascinating.

Universities are looking for future revenue streams. Couldn't universities invest in the future of their students and secure their own future? How would that work?