Recruiting Intelligence

How many social media accounts do you have? Two? Five? Eight? Do you have any in China?

Marketing to prospective students, especially prospective international students can no longer rely on print materials and websites alone. The array of digital engagement tools available for marketing and admission departments is vast. These engagement tools are affordable, entertaining and can help to distinguish your institution from the competition.

Do you know the travel books from Lonely Planet? If you do, you probably love them as much as I do. If not, you should get to know them if you travel anywhere in the U.S. or in the world. They are great guides for your travels. What does that have to do with St. John's University in New York? 

College admission cycles are like the seasons of the year. If you follow a traditional admissions cycle you know what it's like to live through the cycles of the process. Many schools are admitting more frequently than annually but there is still a big new start in the fall.  

Remember the three Rs: reading, writing and arithmetic? For enrollment marketers and admission counselors, the three Rs have a much different meaning. This time of year there is such focus on rankings. In fact, today is the official release of the US News and World Report College Rankings. So happy college rankings day to you, dear colleagues.

When it comes to international student recruitment and marketing there are many obvious factors that affect a student's interest in one institution over another. Things like (US News and World Report) rankings, cost/financial assistance, availability of desired programs, an international student presence, post-graduation opportunities. These factors all play into a student's decision making process. But there are other factors, which I'll call "soft" factors that also affect student's decision making. In building or maintaining recruitment and marketing efforts it's certainly worth your while to consider these factors.

Universities are getting hit by a tsunami of changes ranging from increased competition among universities as they expand traditional recruiting territories, stronger on-line competition from traditional and new competitive entries, rising tuition and student debt levels as well as a new marketing environment.  I am focusing on the latter change, which is getting less attention given the magnitude of the other factors. 

South Korea, officially known as the Republic of Korea, is one of the most connected countries in the world with high broadband penetration rates and a tech savvy population. The wireless internet is seeing a rapid rise in uptake in South Korea; the number of users of both smartphones and tablets doubled between 2011 and 2012, according to a December 2012 report from the Korea Internet & Security Agency (KISA).

Our mystery shopper experiment as well as our direct work with university clients has shown us repeatedly that many international admission officers don't have appropriate digital support services, such as email, mobile delivery and publishing tools available. This article will introduce you to several cloud-based services to ease your work with prospective international students. 

Tuition discounting is a common way to attract students and or to make the university program affordable to potential students. Universities will encounter an even greater mindset challenge in respect to price as digital courses, MOOCs, and hybrid courses proliferate and become more acceptable as an education credential to employers.  At that time, pricing will be an even bigger issue since you are looking at the willingness to pay at all, not the level of payment. I speak from experience since I spent many years of my professional life in the digital content industry convincing consumers to pay for what was available for free elsewhere.  My experience was rooted in the social expression industry marketing paid online greeting cards, instant messenger content and mobile content, generally widely available for free. Nevertheless,we were able to show value and millions of consumers were willing to pay every year for that digital content.