What happens when a prospective international student uses Facebook and Twitter to signify her interest in, and hopefully to learn more about, various institutions in the English speaking world? We, at Intead, recently conducted another mystery shopper experiment with institutions in the U.S., Canada, Australia, and New Zealand. As has happened in previous mystery shopper experiments, we were not surprised, yet still disappointed by the dismal rate of response by institutions in these countries. One country proved exceptional in their universities’ ability to respond quickly and effectively. You might be surprised to learn the big winner of this experiment.
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