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Recruiting Intelligence

Cracking the Student Success Code

Grad students Poorajith Sasikumar Thenmozhi and Anurag Bansal needed a problem to solve. As founding members of ColibreClub, a student-led organization at Worcester Polytechnic Institute Business School, they were gearing up for their inaugural student hackathon and were in search of a real-world problem statement their competitors could sink their teeth into. 

That’s when the Business School’s Assistant Dean Sandhya Balasubramanian stepped in. Sandhya a friend and colleague of ours reached out to the Intead team to see if we had ideas. Our answer: Always! 

Trend watchers and challenge seekers, we didn’t take long to share one of the many higher ed research topics that interest us in the area of student success. Prior to and through the Covid-19 Pandemic, we watched student mental health concerns grow dramatically. We also noted that issue rising on the list of major worries being carried by university presidents and provosts.   


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Data underlines the urgency. Sallie Mae’s How America Completes College 2024 report on undergraduate barriers to graduation reveals 42% of at-risk students who consider leaving school do so for reasons involving motivation and mental health issues. When asked what resources would have helped them stay, 30% said more mental health resources/support.  

In our work with academic institutions, we’ve seen such a range of responses on campuses that make services available to students in different ways and importantly, help students become aware of and access those services in different ways as well. 

Assurances to help individuals who are struggling academically/mentally/physically are part and parcel of student communications. You know as well as we do that prospective students and their parents care a lot about this topic so including it in your recruitment materials has become routine. For some families, wanting to know about academics and sports top the list as they evaluate an institution. At some point, a growing number of parents worry about whether their kid, as mature as they are, is going to have the support services they need to succeed, including mental health services. 

So, the Intead team has been thinking a lot about actual accessibility, or lack thereof, of these types of programs. Some universities promote the services and access far more than others. Are they living up to their promises to students? Are there innovative ways to improve both student communication and accessibility? The WPI student hackathon tackled these questions with gusto!

Read on...

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Mind the Gaps: Managing Student Expectations with Reality

Let’s talk about the gaps between your international students’ expectations of studying in the U.S. and their actual experience. You know, the sort of expectations on which retention is built.

Sure, some of the ideas international students have of what it’s like to study in the U.S. are based on factors beyond your control. But a lot of their anticipation is based on promises – literal and otherwise – made by your institution. It’s now up to you to deliver.


We Are Here at NAFSA 2023: Our presentation with SIO Paulo Zagalo-Melo (Western Michigan University) and Reporter Karin Fischer (Chronicle of Higher Ed) is at 9:30am today (Wed. May 31). A reality check with the data that informs our student recruitment decisions. Hope you'll join us. Be in touch to meet with us during the conference. We'd love to share a cup of coffee and talk all things student: info@intead.com.


 

To help you deliver on student expectations, we’ve gathered a few key tips worth evaluating and potentially implementing when recruiting and supporting the international students interested in your campus. Hint: it’s all about meeting international students where they’re at. For more perspective on the importance of maintaining a student-first approach see our recent post.

In the meantime, read on for 5 quick ideas on how your institution can narrow the gap between expectations and the reality your international students experience. Recommendation number 5 is likely the most important if you’ve not already done it.

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900+ Institutions Report on Internationalization

This month the American Council on Education (ACE) released the 5th edition of its signature “Mapping Internationalization on U.S. Campuses” report. Some say it’s the most dynamic edition yet as it lays bare both pre-pandemic and COVID-era trends to reveal our collective internationalization priorities during a particularly precarious time.

But let’s be honest, it has been a precarious time here in the US and globally since 2016 at this point. According to one data point, COVID crashed internationalization (our words, not ACE’s).

Consider this: In 2011, the percentage of respondents who said their institutional internationalization was “very high,” “high,” or “moderate” was 56%, rising to 66% in 2016, 64% during 2016-2020, and 40% in 2020-21.

Clearly travel limitations, from the basic human fear to actual travel cut offs, that COVID brought had a clear and significant impact on student mobility (obvious) and institutional responses. Yet, the international community turmoil brought on by the US and other nations’ broad and deep political upheaval since 2016 has changed the landscape in terms of regional student mobility and study option perspectives as well.

Overall, a very steep decline. But not the full story. And the latest IIE data release helps tell that story. But, one report analysis at a time. There are only so many words we can all digest in one sitting. And our 5 key findings below will set you up for some great conversations with your internal colleagues.


50% off ($400 savings) on Intead Plus Complete membership for all registrants attending our Global Marketing Workshop in San Diego. Deadline for this offer is Friday, Nov 18, 2022.

If you are attending the AIRC or ICEF Conferences - here is a huge plus opportunity. 

The Intead/San Diego State University One-Day Workshop on December 13th will be a hands-on opportunity to learn from an awe-inspiring international student recruitment faculty.

  • A full day of international student recruitment strategy and execution discussion
  • Two luminary keynotes
    • Luncheon on Social Justice with Dr. Jewell Winn and Dr. Adrienne Fusek
    • Dinner on Chinese Student Influencers with Dr. Yingyi Ma and Brad Farnsworth
  • At $350 for the day (inclusive of all meals), this learning opportunity is a steal - basically free when you factor in the 1-year Intead Plus membership.

Come with Questions. Leave with a Plan.


As Dr. Maria Claudia Soler, ACE’s senior research analyst, learning and engagement division (research), and lead author of the report, told University World News in a November 8, 2022, article, “While the pandemic impacted internationalization across the board and many internationalization activities were disrupted, we also observed serendipitous outcomes. For instance, institutions used technology to expand virtual international internships, international student recruitment and course-level collaborations in ways that used to be unthinkable some years ago.”

Nodding? You should be. Even without the data, we know this to be true. It was a wild ride and pretty much every surviving institution learned how to adapt, and quickly. Most are better for it. But that’s a different post.

One question we want to see added to the survey and report next time around: the role of the CFO in all of this. How connected to (and aware of) the internationalization priorities are they? Budget approval is key to internationalization efforts. Presidents, Provosts and SIO are all reliant on a CFO’s leadership and insight.

Today we share 5 key findings from the report that really popped for us. And we offer our take. Read on

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Companionship Transforms


Let’s talk about student recruitment without the data for a change. Let’s talk about the underpinnings of this human experience of recruitment. Stay with me here.

Why are we doing this work in the first place?

The cynical among us point to the economics: we recruit students to get their tuition dollars. Ok, this is true. Faculty must be paid to get them to deliver education services. They actually get pretty adamant about this. And administrators need to get paid to keep the operation going.

Bigger thinkers among us believe education fosters cultural understanding. And global education fosters cross-cultural understanding. All this education helps build stronger economies (think jobs) and more peaceful times. 

Personal growth and communal growth.

And how in the world will this blog intro bring us to our favorite topic: student recruitment? Trust me and read on...

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27 Struggles International Students Face on American Campuses

  Source: BuzzFeed.com

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