Recruiting Intelligence

SIOs (Senior International Officers) have for years been understaffed and under resourced. As vetting of international students ratchets up and new policies continue to challenge immigration and inclusion, SIOs wonder: what’s next?  

What we know is that our SIO colleagues have been receiving an abundance of well-intended, and often unwanted, emails of concern from their academic peers across the campus. Administrators, deans, and faculty are coming out of the woodwork, asking how the SIO and the institution as a whole are supporting international students. Sidebar comments may also raise concerns about how the institution will meet our future international student enrollment targets.  

SIOs often view the sudden and intense interest in all things international as unnecessary and intrusive. As the questions stream into your inbox your knee jerk reaction may be to push them off.

I can spend all day writing substantiative responses to each of your inquiries. Or I can do my job. Frankly, I’d prefer you simply stayed out of it. Trust me, I know what I’m doing.  

For tens of thousands of international students, community college has been the secret to earning an affordable US degree. And the interest is growing. 

The latest numbers out of IIE show 59,315 international students enrolled in US community colleges in 2023/24. This option for international students peaked in 2016/2017 at 96,472. With the pandemic, the total dropped to 49,099 in 2021/22. The latest figure shows a 21% increase since then.

What’s behind the uptick? According to the international students we’ve spoken to in recent months, it comes down to: 

• Affordability (tuition) 
• Transferability (credits)
• Flexibility (study options)

Here’s the thing: Many of these students had never heard of community college until they began researching their options for studying in the US. Yet, once introduced to the idea, they were ready to sign on. 

Meet Intead!  

• If you’re at NAFSA, let us know! We’d love to connect. Or, find us at APLU in June, NACUBO in July, and NACAC in September.
• AI and the Future of Student Recruitment. A new webinar all about university recruitment in this dynamic, AICA's Emily Pacheco, Ashley Kern (MeetYourClass, Sightline), Ben Waxman (Intead). Register here.

IIE, UNESCO, the British Council, and other global student mobility evaluators all point to market growth over the next decade. Some of those projections are exceedingly rosy with US international student numbers hitting 2M or more in the next 5 to 10 years. We’re not so sure about that. We’ve seen these kinds of outsized predictions from reputable players before. And they didn’t pan out.  

Nevertheless, our own evaluation of the future is that there will continue to be a significant and growing number of students around the world seeking an international education (see our recent post explaining our thinking).

IIE is absolutely accurate in pointing to the significant capacity (number of seats) available in the US as compared to other common destinations (Canada, UK, Australia, Germany). Which brings us back to purchasing power – the growing number of internationally motivated students from countries around the world who will have the desire will also have less money. We see opportunity in that reality. 

US community colleges, this is your moment, if you are ready for it. Most of you are not.  

One proactive example worth talking about: College of the Canyons. The Intead team has been working closely with this institution which boasts a strong partnership with the University of California system. They use the internationally focused conferences (NAFSA, etc.) to build their network and regularly attend ICEF to connect to and manage a valuable agent network. And they deploy targeted digital campaigns to raise awareness and build the volume of student leads. The digital campaigns support their targeted recruitment travel.  

They do all of this work with a conscious effort to deploy messaging that educates students and their families about the value of community college as a route to a 4-year degree. 

The financial benefits alone are enough to pique prospective students’ interest. Community colleges cost a fraction of what a 4-year institution charges. And, depending on the institution, the ability to transfer credits to a nearby 4-year university to complete a bachelor’s degree is incredibly appealing. After all, these are visa-holding students who’ve already proven their academic capabilities. So, doing the math, many realize this approach to US education significantly cuts the cost of their desired degree while also lowering the barrier to entry for their preferred 4-year program. Win for the students. Win for the community colleges. Win for the 4-year institutions. 

But it’s not just about cost (though a lot of it is). Flexible programming, like online coursework, has opened the door to a wider range of students. Institutions offering international students the chance to start earning credits online before transitioning to on-campus studies are drawing in those who might otherwise hesitate—such as students with limited budgets, those who are still working on their English skills, or those who are simply getting themselves ready for university-level study.  

Take the story of one Taiwanese student we met. We’ll call him Chih-ming (not his real name). He spent his first year earning community college credits online from home. By the time Chih-ming moved to California to complete his associate degree, he had already adapted to the US education system and classroom expectations. This gave him the confidence to focus on adjusting to cultural differences when he arrived, making his transition much smoother. 

For students like Chih-ming, online courses are the bridge to achieving their aspirations, giving them the initial courage to pursue a US degree that will bring them closer to their dream careers. It is a low-risk confidence builder at a time when making the transition to a US university may seem daunting.  

Below we get into the considerations when recruiting (and retaining) international students who see online community college as their way into the US higher ed system. Whether you are an enrollment leader at a community college or a 4-year institution, there is something here for you. Read on...

What we know: international students have a well-documented and unambiguous impact on the US economy and society. Each year the US is $43+ billion wealthier because of these students. And our classrooms, campuses, and communities benefit from their diverse viewpoints and clear-minded ambitions, keeping our workforce competitive, tech companies growing, and sciences advancing. 

There’s no skirting the fact higher education is in a reactionary period as the White House does all it can to implement short-sighted changes to US higher education (and we’re being generous here with our choice of words). Advocacy has never mattered more. Which makes the release of our latest research – done in collaboration with the great minds at NAFSA and Fox Hollow Advisory – that much more important. 

Opportunities to Meet the Intead Team  

• Look for us at NAFSA in May, NACUBO and APLU in June, and NACAC in September. Let us know  if you want to connect at these events.
• Meet us online Tues., May 6, for the next AIRC webinar where Intead CEO Ben Waxman will join Co-panelists Kevin Timlin, Southeast Missouri State University and Manisha Zaveri, Career Mosaic for the expert-led discussion: IEM Student Lifecycle Series: Effective Student Recruitment Strategies.  

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Phase I of Global Talent: International Student Employment Trends After Graduation – released for download today – gives preliminary, yet important findings that will help bolster conversations we’re all having right now. This report goes beyond public data to answer:  

• What is the longer-term value of attracting and retaining international students to US higher ed institutions?
• How do international graduates contribute to the US workforce and economy?    

The report analyzes behaviors, motivations, and the economic impact of international students after earning their US degree. Special thanks to each of the following participating institutions:  

• California State University, San Bernardino
• Ottawa University 
• Salem State University 
• Southern Methodist University 
• University of California, Davis 
• University of Houston 
• University of Kansas 
• University of North Texas 
• University of Redlands 
• University of Texas at Austin 
• Washburn University 
• Wichita State University 

This research explores the alignment between US institutions producing international student talent, the US economy, and US job market demands. It’s part of a larger initiative aimed at understanding how US education benefits both international students and the nation. Read on to download the report… 

AIEA rode into town overlapping the Houston Livestock Show and Rodeo in March. You tell me which one brought more excitement and better BBQ? 

The truth: I was down for the whole AIEA thing more than the rodeo. Clearly, I’m not the one to call when you are going out to a raucous party. It’s a character flaw, I know. 

AIEA’s board and their dynamic staff, led by newly minted CEO Clare Overman, delivered exactly what academic leaders and SIOs needed. An opportunity to gather amidst the chaos of the new administration in Washington, DC. An opportunity to fret, consider, and plan.  

Under the heading of planning, our boldest initiative, launched at the conference: a two-year research project in conjunction with AIEA to identify and share the effectiveness of various internationalization office structures. A complex endeavor to be sure. Learn a bit more about it HERE and sign up to stay informed. We are thrilled to be collaborating with former ACE Internationalization Lab leader Brad Farnsworth for this research. 

Those in this field do a whole lot with fairly little support or budget. Shared models and simply thinking together has so much value. The Intead team was honored to share the dais for three very different presentations with colleagues Balaji Krishnan (University of Memphis), Vivian Wang (University of Tulsa), Helen Zhang (Northeastern University), Mirka Martel (IIE), Andrew Chen (FrogHire.ai), and Brad Farnsworth (Fox Hollow Advisory).

Opportunities to Meet the Intead Team  

• Will you be at ASU+GSV in April or NAFSA in May? Let us know  if you want to connect at these events.  

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Below, I share a few observations about the conversations at the conference ranging from fundraising from international families (alumni giving) to global partnership development and how that plays with enrollment management and student services. You’ll also find links to our slide decks and an invitation to chat if you’d like more information about our ideas on how your institution can improve in three areas: 

• Global Partnership Development and Management 
• International Student Career Placements
• Internationalization Office Structure and Outcomes

Read on for perspective on the machinations over White House pronouncements and access to our slides… 

Grad students Poorajith Sasikumar Thenmozhi and Anurag Bansal needed a problem to solve. As founding members of ColibreClub, a student-led organization at Worcester Polytechnic Institute Business School, they were gearing up for their inaugural student hackathon and were in search of a real-world problem statement their competitors could sink their teeth into. 

That’s when the Business School’s Assistant Dean Sandhya Balasubramanian stepped in. Sandhya a friend and colleague of ours reached out to the Intead team to see if we had ideas. Our answer: Always! 

Trend watchers and challenge seekers, we didn’t take long to share one of the many higher ed research topics that interest us in the area of student success. Prior to and through the Covid-19 Pandemic, we watched student mental health concerns grow dramatically. We also noted that issue rising on the list of major worries being carried by university presidents and provosts.   

Opportunities to Meet the Intead Team  

• Our AIEA stint ends today as we turn our focus to ASU+GSV in April, and NAFSA in May. Let us know  if you want to connect at these events.  

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Data underlines the urgency. Sallie Mae’s How America Completes College 2024 report on undergraduate barriers to graduation reveals 42% of at-risk students who consider leaving school do so for reasons involving motivation and mental health issues. When asked what resources would have helped them stay, 30% said more mental health resources/support.  

In our work with academic institutions, we’ve seen such a range of responses on campuses that make services available to students in different ways and importantly, help students become aware of and access those services in different ways as well. 

Assurances to help individuals who are struggling academically/mentally/physically are part and parcel of student communications. You know as well as we do that prospective students and their parents care a lot about this topic so including it in your recruitment materials has become routine. For some families, wanting to know about academics and sports top the list as they evaluate an institution. At some point, a growing number of parents worry about whether their kid, as mature as they are, is going to have the support services they need to succeed, including mental health services. 

So, the Intead team has been thinking a lot about actual accessibility, or lack thereof, of these types of programs. Some universities promote the services and access far more than others. Are they living up to their promises to students? Are there innovative ways to improve both student communication and accessibility? The WPI student hackathon tackled these questions with gusto!

Read on...

Think instant granular analysis of transcripts. Think about your ability to identify the specific classes and grades indicating future student success. Think about automatically excluding that A in Phys Ed from the overall GPA calculation.  

For the sake of speed and efficiency, institutions rely on the overall GPA, an SAT score (if submitted), or the presence of AP classes on a transcript. All helpful shortcuts as indicators of future success, to a point. And we’re not going to get into the SAT debate right now, though we have some strong opinions on that one. 

But now, along comes AI and admissions teams are apt to place some hope in the promise of what it can do to streamline unwieldy processes that tend to get in the way of enrollment yield. But there’s so much more edtech can now do. 

Opportunities to Meet the Intead Team  

• AIEA in March, ASU+GSV in April, and NAFSA in May. We'll be presenting our latest findings with colleagues from Chronicle of Higher Ed, IIE, AIEA, University of Tulsa, University of Memphis, Northeastern, and others. Let us know  if you want to connect at any of these events. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

In our last post, we highlighted an edtech venture worth watching – especially if you’re among the AI curious. MyDocs is the brainchild of entrepreneur John Reese, whose name you may recognize from Parchment, the company that moved our industry from paper to digital transcripts (PDFs). That little startup originally founded by John grew up and just sold a year ago for more than $800M (all cash). Now, John is taking admissions capabilities a step further – moving institutions beyond digital transcripts into admissions data processing. And last year, he reached out to the Intead team for product launch support. 

MyDocs uses advanced OCR (optical character reader) and machine learning to evolve the tedious tasks of transcript analysis and processing. With application volumes rising thanks in part to the student efficiency tool Common App (don’t get us started), this new edtech helps smooth a specific task – and frequent bottleneck – in the admissions process. MyDocs' AI-powered platform scans and analyzes digital transcripts (PDFs, JPEGs, photos) to make them both human and machine-readable. 

That means the school of origin and every class, every grade, all become actionable data, instantly. Are you starting to see the possibilities? Oh, and if the transcript happens to be in another language, the tool translates to English. 

You can see why we were excited when John approached us and asked for our help with his entrepreneurial approach to transcript evaluation. The data analysis possibilities got the whole team here buzzing.  

For institutions, this kind of AI assist is more than welcome. One forward-thinking private New England institution we work with recently used this edtech tool to evaluate and process 11,000 applications in a single day. That’s just one anecdote, but the expediency is something to behold for anyone who’s ever managed admissions processes and credential evaluation. 24 hours vs. 1,500 hours (when done by humans). Something to think about. 

On the surface, technology like MyDocs seems like a game-change. Still, a challenge remains: institutions may find they are swimming in data without a clear strategy for leveraging it beyond this singular task of admissions efficiency: accept or reject?  

But, we have ideas. So many ideas. Read on… 

Grabbed my briefcase, checked the full-length mirror. Yup, got my badge. Opened the hotel room door dashing to get to the AIRC conference networking breakfast buffet. Eyeroll and back into the room. Forgot to brush my teeth. 

Conferencing tip for my colleagues: If, in your morning rush, you forget to brush your teeth, remove your conference badge and lanyard before you brush. The physics of the lanyard and badge during the lean over sink, rinse and spit process…well, you can imagine. 

Opportunities to Meet the Intead Team  

• AIEA in March, ASU+GSV in April, and NAFSA in May. We'll be presenting our latest findings with colleagues at AIEA and NAFSA. Let us know  if you want to connect at either of those two events. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

The AIRC 2024 Conference produced exactly what it was supposed to produce at the end of a pretty arduous year. It’s all about the people in the room, their knowledge and expertise, and the culture of the gathering. AIRC achieves all of the right elements, repeatedly. The information we gathered will help us perform better in 2025 and beyond. 

The Intead team showed up in force. We presented our daylong Global Marketing Workshop as well as conference sessions focused on budgeting for international student recruitment and an approach to streamlining admissions processes to improve the overall intake. All very practical stuff.  

Institutions so often fail to calculate the full cost of IEM, leaving their international recruitment teams to a minimalist (at best) budget. An increasingly important consideration as demand for an international education grows in the coming years: How will changing student purchasing power influence your messaging? Can you reduce students’ total cost for a degree? 

Read on to download our AIRC presentations.  

Here we go again. Entering a new year with a certain trepidation. Recent headlines warning of mass deportations and reeking of transnational skepticism harken back to a pre-pandemic era of not so long ago. The difference this time: we come prepared. This is a road we’ve traveled. So, lace up your long-distance sneakers and let’s get going. 

Opportunities to Meet the Intead Team  

• AIEA in March and NAFSA in May, we'll be presenting our latest findings at both. Want to connect at either event? Let us know.

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Despite our wariness of upcoming US, UK, Australian, and Canadian policy changes that are sure to impact our international student community, we are looking forward to 2025. We will find our way forward even despite the incoming US administration's often petty, often chaotic, and consistently unpredictable management style. Sigh.

One important change to how we move forward here at Intead, a resolution if you will, is an adjustment to the cadence of this blog.  

We’ve been publishing Recruiting Intelligence since 2012, on a weekly basis. Our goal has always been, and continues to be, to provide you with deep industry insights that are practical, highly actionable, and meaningful to your day-to-day work. We report on markets, tech tools, recruitment trends, marketing strategy, you name it. If it can improve your enrollment management, we are researching and writing about it.  

This year we are shifting our output slightly by moving to an every-other-week schedule. This shift in cadence is born out of our digital strategy analysis and watching your engagement. Turns out, given our long form content format, not everyone has time to read our posts every week!!!   

OK, obvious, right? What this means in simple terms: our efforts to disseminate meaningful content to as many people as possible is not as effective as it could be with each post. 

By shifting to an every-other-week schedule, our digital team can use social channels more effectively to promote the content we produce. There will be more time for the social algorithms and your clicks and shares to do their work.  

So, long story short, you will still see our longer form musings here, and an increasing presence on social media as we hold true to our goal of providing useful content to industry insiders. Speaking of, we are connected on LinkedIn, right? If not, follow us here.  

In the meantime, a quick look back at 2024 through this blog’s top 10 posts as chosen by you, our readers. We were not at all surprised at #1. Read on…  

This we know: this is a time to prepare, as in, think 5 years out. #PIELIVE24 in Boston brought industry leaders together as we all move toward the next Trump presidency. Challenging travel and visa regulations will be headed our way. Join us in developing the plans that focus on the international students we support and the progress we need for everyone in this field.

We have work to do.  

As one fearless leader, Fanta Aw, said in a recent NAFSA town hall, “We’re not allowed to be tired!” The Intead team found this rallying cry inspiring. Of course, we are tired. It has been a long year. Nevertheless, we all need to pick ourselves up, face forward, and use all the power we can muster to support the changes we know are worth it. 

Kicking off the PIE event in Boston, Miriam Feldblum, executive director of the Presidents’ Alliance on Higher Education and Immigration, pointed to the need to build on our collective strength to find a clear, unified voice. She asked us to use that voice to bolster our individual work and to serve as the foundational support our allies in Congress need from us so that they can ensure the US remains a strong, safe, desirable destination for international students. 

If you are looking for enrollment growth in the current environment, you'll find a Pro Tip at the end of this post you really don't want to miss!

Opportunities to Meet the Intead Team  

• AIEA in March and NAFSA in May, we'll be presenting our latest findings at both. Let us know  if you want to connect at either of those two events. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

PIE Live Boston wasn’t all politics and regulatory hurdles, though. The rising potential of Africa as a student source market, building trust on campus, university partnerships, and the value of US degrees were all hot topics. Intead’s presentations focused on how to read the latest IIE Open Doors data and our Connecting Dots research about career outcomes for international students. If you’ve not downloaded that yet, find it HERE.

I was honored to share the main stage to foster discussion around the hot-off-the-press IIE student mobility numbers with esteemed colleagues Clare Overmann, CEO of AIEA; John Sherman, CEO of The Evaluation Company; and Maureen Manning, senior vice president of strategy and insights for The PIE, US, who did a truly deft job moderating the discussion. 

A clear-eyed look at the new Open Doors data at PIE Live ‘24.

A key insight from that presentation: as the number of students desiring an international education grows globally, and given the fact that a growing number of them will have less money to spend on that education (see discussion below), lesser expensive degree options are going to attract more students.  

Your To Do: make a strategic decision about whether you want to: 

• Offer less expensive options (think certificates, scholarships, accepting more credits from prior activities to reduce time (and cost) to completed degree, among other options) OR  
• Develop stronger value propositions that make your institution stand out as worth the higher cost.  

Changing global dynamics have pushed the Intead team to focus our recent research on unearthing real data on international student career outcomes. We will be doing more research on the topic in the months ahead. Reach out if you’d like to be a part of it. We’ll also be presenting on this topic at AIEA and at NAFSA in 2025. We hope you’ll join us at those sessions and participate in the discussion.  

At PIE LIVE Boston we were joined by Kerry Salerno, vice president of marketing and communications at Babson College, and Andrew Chen, CEO of F1 Hire,for another presentation oncareer pathways available to international graduates. Standing room only for that session as institutions are clearly getting the message about arming prospective students with useful career outcome data.  

In total, the event brought together 330 colleagues from 25 countries. Since many of you (our faithful readers) were not there, we thought we would bring a bit of the conference to you. Read on to access Intead slides from our sessions on the new Open Doors data as well as career outcomes for F1 students.

Increased demand for online learning is forcing institutions to rethink their approach to programming. 

You likely read that line in a news article a decade ago. But it is news once again. 

Consider this: 69% of chief online learning officers (COLOs) surveyed this year reported prioritizing online versions of on-campus courses, and 65% said they are prioritizing online equivalents of degree programs.  

These significant stats unveiled in the Changing Landscape of Online Education (CHLOE) report, CHLOE 9: Strategy Shift: Institutions Respond to Sustained Online Demand, produced by Quality Matters, Eduventures, and Educause, reveal just how far our industry has come.  

For the past decade, a common hesitation among campus leaders resisting change was the legit and long-held idea that online courses of on-campus offerings risk cannibalizing campus student enrollments. That concern has given way to the notion that these virtual programs may instead attract new audiences. Have we achieved win, win?  

And what of the potential for Online Program Managers (OPMs) in all of this? 

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, Connecticut, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

It’s obvious that the pandemic dramatically accelerated online edu investment. Now, a few semesters past its throes, demand for online learning remains high, particularly from students – though more faculty appreciate it, too. And obviously, institution leaders are paying attention. Thankfully the mood is also shifting from emergency response to long-term sustainability, hastening more meaningful cross-campus discussions on implementation, support, and strategy.  

The CHLOE 9 report adds depth to the conversations we’re all having about online education: investment priorities, pricing approaches, points of friction, third-party services (oh, those OPMS!), and a handful of other key topics worth consideration. Not least among them: Are the participants (faculty and students) simply phoning it in? In other words, does the convenience of remote learning still achieve the desired learning outcomes? 

And for you, what impact does this report have on your recruitment strategy? Read on…