Recruiting Intelligence

This we know: this is a time to prepare, as in, think 5 years out. #PIELIVE24 in Boston brought industry leaders together as we all move toward the next Trump presidency. Challenging travel and visa regulations will be headed our way. Join us in developing the plans that focus on the international students we support and the progress we need for everyone in this field.

We have work to do.  

As one fearless leader, Fanta Aw, said in a recent NAFSA town hall, “We’re not allowed to be tired!” The Intead team found this rallying cry inspiring. Of course, we are tired. It has been a long year. Nevertheless, we all need to pick ourselves up, face forward, and use all the power we can muster to support the changes we know are worth it. 

Kicking off the PIE event in Boston, Miriam Feldblum, executive director of the Presidents’ Alliance on Higher Education and Immigration, pointed to the need to build on our collective strength to find a clear, unified voice. She asked us to use that voice to bolster our individual work and to serve as the foundational support our allies in Congress need from us so that they can ensure the US remains a strong, safe, desirable destination for international students. 

If you are looking for enrollment growth in the current environment, you'll find a Pro Tip at the end of this post you really don't want to miss!

Opportunities to Meet the Intead Team  

• AIEA in March and NAFSA in May, we'll be presenting our latest findings at both. Let us know  if you want to connect at either of those two events. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

PIE Live Boston wasn’t all politics and regulatory hurdles, though. The rising potential of Africa as a student source market, building trust on campus, university partnerships, and the value of US degrees were all hot topics. Intead’s presentations focused on how to read the latest IIE Open Doors data and our Connecting Dots research about career outcomes for international students. If you’ve not downloaded that yet, find it HERE.

I was honored to share the main stage to foster discussion around the hot-off-the-press IIE student mobility numbers with esteemed colleagues Clare Overmann, CEO of AIEA; John Sherman, CEO of The Evaluation Company; and Maureen Manning, senior vice president of strategy and insights for The PIE, US, who did a truly deft job moderating the discussion. 

A clear-eyed look at the new Open Doors data at PIE Live ‘24.

A key insight from that presentation: as the number of students desiring an international education grows globally, and given the fact that a growing number of them will have less money to spend on that education (see discussion below), lesser expensive degree options are going to attract more students.  

Your To Do: make a strategic decision about whether you want to: 

• Offer less expensive options (think certificates, scholarships, accepting more credits from prior activities to reduce time (and cost) to completed degree, among other options) OR  
• Develop stronger value propositions that make your institution stand out as worth the higher cost.  

Changing global dynamics have pushed the Intead team to focus our recent research on unearthing real data on international student career outcomes. We will be doing more research on the topic in the months ahead. Reach out if you’d like to be a part of it. We’ll also be presenting on this topic at AIEA and at NAFSA in 2025. We hope you’ll join us at those sessions and participate in the discussion.  

At PIE LIVE Boston we were joined by Kerry Salerno, vice president of marketing and communications at Babson College, and Andrew Chen, CEO of F1 Hire,for another presentation oncareer pathways available to international graduates. Standing room only for that session as institutions are clearly getting the message about arming prospective students with useful career outcome data.  

In total, the event brought together 330 colleagues from 25 countries. Since many of you (our faithful readers) were not there, we thought we would bring a bit of the conference to you. Read on to access Intead slides from our sessions on the new Open Doors data as well as career outcomes for F1 students.

We’re going to state the obvious and break it down. Because it seems some of your colleagues may need to hear this. Better coming from us than you.  Helpful perspective: historical data tell us that 30% to 40% of all US institutions see declining international enrollment in any given year. So, for your consideration...

First: If you are not seeing the enrollment results you want, something must change to produce new outcomes. (Someone wise has said: insanity is repeatedly doing the same thing and expecting different results. Apparently, it wasn’t Albert Einstein. Nevertheless, it holds up).   

Second: If you want to increase university enrollment fast, you’re going to have to put real money into the process. You’re likely going to continue doing what you already do because even though you are seeing diminishing returns, you can’t afford to lose them. So, new funds must be added to the existing budget.   

All obvious, right? Well, it seems folks need to hear it. But we have more to share here to help you get the numbers ... 

Opportunities to Meet the Intead Team  

• AIRC, Seattle-Bellevue, Washington, Dec. 4-7, 2024. Our team is here now with 3 powerful sessions on budgeting, pathways, and streamlining admissions processes. Come find us. 
• AIEA, Houston, Texas, March 02-05, 2025
• NAFSA Annual, San Diego, CA,  May 27-30, 2025

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Third: If you cannot access additional funds, you will have to cut something you are currently doing and reallocate those funds. If your leadership is of the innovative risk-taker mindset, you can stop doing some of your current, less effective things and put that money into the new thing. Your stronger results will be slow to materialize, and your leadership needs to stay the course (not pull the funding) when fabulous new results do not magically appear in year one. To maintain internal support, you must track your activity and report on the results along the way.

What you want with all the tracking is your ability to provide your leadership with the confidence that there is learning and progress going on that will lead to stronger results in the next couple of years. Know that your leadership is facing down a whole lot of criticism including daggers from across campus trying to remove your funding. The dagger throwers are expecting your plans to fail.  

Fourth (getting into the details): You have options when you think about innovating to produce new, stronger results. We review 12 primary recruiting options when we run our conference workshops on student recruiting. Today we take a quick look at each tactic with a careful eye on cost and flexibility.

Read on for our 12 recruitment option tips and perspective… 

Despite what our writers like to think, it’s not all about content. Digital marketing is also about math. Social media runs on numbers after all. Since we just presented at PIE Live in Boston last week, we are pretty sure there is a pun about the value of pi and algorithms here somewhere.   

While marketers don’t need to build the algorithmic equations that power social media platforms, understanding how they work, or rather the intent of why they work, does matter.  

Opportunities to Meet the Intead Team

• AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here.
• AIEA in March and NAFSA in May, we'll be presenting our latest findings at both. Let us know if you want to connect at either of those two events.

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Social media algorithms evaluate and prioritize user behavior. These algorithms, a set of rules and signals that rank content, are proprietary and organize social feeds based on user interaction. Each algorithm aims to create highly relevant, interesting content for individual users, which is of course the crux of our society’s love-hate relationship with this addictive medium.  

Today we dive into the intent behind the feeds of 5 top platforms so you can better fit and filter the content you’re pushing out to prospective students. We break down how algorithms differ across major social media platforms (TikTok, Instagram, Facebook, LinkedIn, and X). You’ll want your team to keep this post handy when thinking on your social media marketing strategy. Read on…

The buzz topic at NAFSA XI 2024: creative ways to engage students. The primary focus being study abroad during this 3-day event in Hartford, CT in October. The Intead team was there in force gathering intel and sharing our latest data-informed thinking. 

Small industry events like NAFSA’s regional conferences are such a great way to connect with peers to think through the nuts and bolts of what works and what doesn’t on issues we’re all facing. So many conversations on how to raise on-campus awareness of study abroad programs, including how to counter student “why bother” attitudes (all too common).   

Another buzz topic: faculty and cross-departmental collaboration. We are all still struggling to break down silos and build collaborative cultures on campus.   

Opportunities to Meet the Intead Team  
- PIE Live North America, Boston, MA, Nov. 19-20, 2024. Two informative sessions: Dissecting the latest IIE data and a deep dive into international student career outcome data with Babson College.
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

A consistent drumbeat throughout the NAFSA Region XI conference was something we as marketers intuitively know all too well: authenticity is huge among this generation. Basic example of how this plays out: polished marketing videos vs. iPhone produced TikTok vibes.  

Obvious across-the-board guidance whether you’re working on recruitment or retention, undergrad or grad. Since so many NAFSA Regional conference attendees are in student services roles, the discussions were largely around how authenticity boosts study abroad numbers. It works – when implemented. 

Simple as it seems, meaningful communication gets lost in the name of strategic marketing all the time. Institutions are so busy finding best-fit students and telling them things, it’s easy to forget to meet them where they are by listening to them before you start telling them things. 

Consider your students who’ve never thought of study abroad as a viable option for their own academic journeys. Is your student union flyer even registering with them? Are your Instagram Reels connecting?   

The real-world examples of success discussed at the conference addressed students’ need for explicit communication that shows them why and how study abroad is actually an option for them. They need their professors, alumni, and fellow classmates to talk about the benefits of studying abroad. They need details on cost upfront, including scholarships or grants available. They need to hear about the more affordable study abroad programs. They need to connect your study abroad programs to their personal investment in their own futures – the future they are working toward on campus right now. They need to know they won't lose out on all the social events on campus because they will be engaging in new and exciting social events abroad.

New ideas? No. Achievable in a better way? Yes.

So much easier to see (and prioritize) the path forward after a few days with like-minded peers. (Thank you, NAFSA!).

Other topics we had a lot of fun discussing include value mapping for improved admissions processes and how to identify useful data to support your recruitment efforts. Action-oriented conversations led by outstanding presenters. Big thanks to Corey Blackmar of Emerson College, Steven Boyd of Quinnipiac University, and Khald Aboalayon of Clark University for sharing the stage with us. 

One final shout out. This one’s for our number one Director of Marketing Analytics Iliana Joaquin. She is the new NAFSA XI IEM Knowledge Center Regional Rep. We are thrilled to let NAFSA borrow her amazing skills in 2025. Congrats Iliana!  

Below we bring a bit of the conference to you. Read on to download our presentation decks with practical tips and insights:  

• Creating a Campus Culture for Study Abroad 
• Admission Process Analysis: Value Mapping and Improvement 
• Wait, So How Did You Get This Data? 

Increased demand for online learning is forcing institutions to rethink their approach to programming. 

You likely read that line in a news article a decade ago. But it is news once again. 

Consider this: 69% of chief online learning officers (COLOs) surveyed this year reported prioritizing online versions of on-campus courses, and 65% said they are prioritizing online equivalents of degree programs.  

These significant stats unveiled in the Changing Landscape of Online Education (CHLOE) report, CHLOE 9: Strategy Shift: Institutions Respond to Sustained Online Demand, produced by Quality Matters, Eduventures, and Educause, reveal just how far our industry has come.  

For the past decade, a common hesitation among campus leaders resisting change was the legit and long-held idea that online courses of on-campus offerings risk cannibalizing campus student enrollments. That concern has given way to the notion that these virtual programs may instead attract new audiences. Have we achieved win, win?  

And what of the potential for Online Program Managers (OPMs) in all of this? 

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, Connecticut, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

It’s obvious that the pandemic dramatically accelerated online edu investment. Now, a few semesters past its throes, demand for online learning remains high, particularly from students – though more faculty appreciate it, too. And obviously, institution leaders are paying attention. Thankfully the mood is also shifting from emergency response to long-term sustainability, hastening more meaningful cross-campus discussions on implementation, support, and strategy.  

The CHLOE 9 report adds depth to the conversations we’re all having about online education: investment priorities, pricing approaches, points of friction, third-party services (oh, those OPMS!), and a handful of other key topics worth consideration. Not least among them: Are the participants (faculty and students) simply phoning it in? In other words, does the convenience of remote learning still achieve the desired learning outcomes? 

And for you, what impact does this report have on your recruitment strategy? Read on…  

Our new Know Your Neighborhood (KYN) 2024 Student Sentiment Analysis is a follow-on report to our previous US election research published in June. This one provides the nuance behind the stats. And yes, there’s a clear Trump factor with some choice words shared in the student comments.  

Available today, this new research adds depth to our KYN 2024 report issued in partnership with global study choice platform Studyportals. That initial data set was all about factors influencing international students’ decisions to study abroad, including the effect of the US presidential election (Biden vs. Trump at the time). If you missed that phase 1 research, download it for free here. 

Today’s data set, also produced in partnership with our colleagues at Studyportals, presents new findings by looking at the sentiment behind the survey responses. This report adds even more to our findings with results from a new 4-question survey regarding Harris v. Trump (per shift in Democrat ticket). The Harris v. Trump survey, which ran Aug. 12, 2024 – Sept. 9, 2024, was accessible as a banner ad on Studyportals’ website, resulting in 1,028 responses.   

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, Connecticut, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

As you well know, the international student market is a competitive one. The universities that succeed are those that truly understand the consumer in each student segment. So, yes, while the KYN 2024 follow-on report is an interesting read, it also gives insight into the mindset of the international students you’re trying to recruit now. In other words, there’s something to be learned here.  

Read on to download the free report… 

Imagine a mid-size, private university, call it Opportunity University, gearing up for a recruitment push in Vietnam – a new target market for the institution. Excited by the potential and the green light from the provost, the nimble international recruitment team of two assembles a marketing campaign targeting what they assume to be their typical international prospects: high school students motivated to get a liberal arts education at a US institution that will lead to future career success.  

The standard international student profile, right? (Wrong, but we’ll get to that.) Running on a tight budget and timeline, they repurposed a campaign strategy that had previously proven successful with the Indian market (a dominant source of students for their computer science graduate programs). The response, however, was not what they had hoped.

The errors of this somewhat exaggerated story highlight a critical marketing misstep: relying on shallow persona development. Not thinking this stuff through can lead to serious marketing misses. Anyone who takes a simple bullet list of traits and runs with it (high school student, career-minded, uses WhatsApp, seeking international education) is not taking their role as marketer seriously.  

Personas often get a bad rap from jaded marketers who have seen the process based on simplistic stereotypes and then relied on as a holy grail. We hear you! We are not seeking Hollywood stereotypes here.

But well considered personas do align your broader marketing team so that your communications speak with a consistent integrity to each potential student segment. Well-crafted personas are all about internal team alignment around a common voice and marketing approach.

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, Connecticut, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Unlike the fictitious Opportunity University, institutions that think critically and dive deep into student persona analysis understand that the development of multidimensional profiles is foundational to successful student recruitment strategies. They get that personas, when thoughtfully crafted, can anchor the entire marketing team around a coherent, effective, audience-centered strategy. It’s a north star for guiding marketing tactic selection, content development, design, student interactions, and marketing execution which includes selecting recruitment channels. 

The process of creating marketing personas itself helps dissect the complex student decision-making process by considering the target audience’s lifestyle, challenges, media consumption habits, and underlying motivations. It is so much more than a surface demographic dig. What you uncover during the process can lead to really compelling marketing that will resonate with your prospects because you will have firm insights into their mindset, influencers, and ultimately, their choices.  

On more than one occasion we’ve seen the persona discovery process actually lead to market retreat because the more intimate understanding made it clear the audience and programs on offer weren’t a good fit after all. Better to find out in the early stages than committing to a no-win grind. A sort of check and balance of your strategy. 

Complex persona development is the kind of thing large consumer packaging companies are so good at. During one of our internal innovation sessions the Intead team got into a discussion about how understanding your audience plays out. One quick case study was P&G’s “Thank You, Mom” campaign from the 2012 Olympics (London). If you don’t recall what we’re talking about, see the link below. Let us know your reaction. Tip: grab tissues first.  

So much emotion, and yet, all they were selling was laundry detergent and other basic goods. They knew exactly who their target audience was and why they used their products. And no, it wasn’t to simply keep clothes clean. The tagline lays it out, "It takes someone strong to make someone strong. Thank you, Mom." Suddenly, I have this urge to buy Tide. But I digress… 

The lesson here is the student journey to your institution is so much more complex and life altering. Just imagine what a thoughtful, well-understood persona could do for your student recruitment. Read on for our tips (pass them on to your team) … 

The US continues to be a top destination for international students. As other anglophile countries find new reasons to limit their student intake (we’re looking at you Canada, Australia, and UK), there is still competition for student attention. Now is no time for US institutions to rest on their laurels.  

The macro numbers around student mobility are always interesting. But the fact is that each institution has tremendous potential in any given market if it plays its unique cards well.  

It starts with market intelligence, understanding your consumer, their motivations, influencers, and how the unique attributes of your institution relate to those consumer insights. There are questions you and your recruitment team are asking: 

• Are you reaching the right prospective international students?  

• Are your markets diversified enough? Targeted enough?  

• How do you know if you are doing all of this well? 

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, Connecticut, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 04-07, 2024 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Over the past year we’ve offered insights into regions we think are well worth watching on 3 continents – China, India, Vietnam, Tanzania, Guyana. Each of these countries offers something interesting for international student recruiters to think about. All won’t be right for every institution, but each are right for some.  

Read on to understand how we’re thinking about these markets and to link to our more in-depth articles each one.  

The plight of your visa-seeking international grads may best be summed up in this quote, “Given the choice between a prostate exam and sponsoring a work visa, hiring managers will probably choose the former.”  

Zeke Hernandez, a Wharton School professor and author of The Truth About Immigration, gave us a good chuckle with that one when we read it in an August 2024 issue of The Economist. It’s funny because it’s true as the meme goes.   

In an analysis done by ed tech company F1 Hire, only 1.6% of the 1.5 million job postings analyzed had sponsorship-friendly language in the job description. This research was part of Intead’s Connecting Dots report How International Students are Finding US Jobs, published in May. If you haven’t seen it yet, find it here. Our analysis of US Department of Labor data and proprietary data from F1 Hire offers job market insights you won’t find anywhere else. 

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, Connecticut, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Understanding career pathways for international students is an increasingly necessary topic for those of us who advocate for and work on behalf of this valuable and important student population. In fact, 84% of international students cite career advancement as their top motivator for studying abroad. And >99% believe it’s why their families want them to study abroad (source: Intead’s Know Your Neighborhood 2024 report).  

But it’s so much more than that. These bright, highly skilled students are a crucial part of the economy. As pointed out in a recent Economist article, immigrants account for 14% of the US population yet are responsible for 36% of the country’s total innovation. It makes sense why. They bring not just knowledge, but new ideas, perspectives, and networks that help shape their work environments. Global perspectives, ideas, and connections benefit everyone.  

At Intead we need only look up from our own desks to see the positive impact of multinational teams (and to our case studies for bottom-line proof of results). We expect many of you are fortunate enough to work in similar environments. We are all better for it as individuals. Our work product is stronger as well.  

The Biden Administration offered a bit of good news for international students earlier this year when they issued guidance making it easier for foreign graduates of American academic institutions to get work authorization. But it’s a small gesture that will likely have minimal impact. Still, we welcome the forward motion. 

Read on for ways your institution can improve career connections for your students... 

Between NAFSA, GMAC, EdUSA Forum, and keeping up with our client deliverables, our Q3 dance cards were full. And we are grateful. Connecting with colleagues like you in person always gives us a boost. We had a lot of press coverage about our very cool market research as well.

Were you able to follow all that? 

If you were similarly occupied (maybe US election news had you distracted?), you may have missed a Recruiting Intelligence post or two. No problem. We’ve got you covered. In this quarterly wrap-up post, find quick links to our action-orient tips on: 

• How and when to use LinkedIn for student recruitment 
• Using English Language Programs’ enrollment indicators 
• Making the most of your international recruiting trips 
• Insights into Sub-Saharan Africa 
• Key takeaways from our conference presentations: NAFSA, GMAC, and EdUSA Forum 
• And more! 

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, CT, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, WA, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 825+ articles, slide decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Ready to catch up on Q3 news? Read on…