Recruiting Intelligence

The opening plenary at the AMA Higher Ed conference by Dr. Steve Robbins was spot on great. With a neuroscientific underpinning, he presented the human desire for inclusivity as a biological need we all share as part of our survival instinct. Playfully using the rivalry between Michigan State and University of Michigan, he pointed out how we make excuses for “insiders” (those in our affinity group). When they exhibit frustrating behavior, we often give them a pass. At the same time, “outsiders” are seen as annoying and exhibiting behavior typical of their group. No pass for them.   

• PIE Live North America, Boston TODAY Look for Ben on stage at the IIE Open Doors: What is the Latest Data Telling Us? session at 2:30 in Grand Ballroom A&B.
• AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 
• AIEA in March and NAFSA in May, we'll be presenting our latest findings at both. Let us know if you want to connect at either of those two events.

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

With 1,800 people in attendance, this year was the AMA Higher Ed’s largest conference attendance yet. And from what the AMA says, that is the largest attendance of any AMA branch conference. People from 14 countries were there. And of the 1,800 attendees, about 430+ US higher ed institutions were represented. 

Dr. Robbins’ approach to introducing and promoting the idea of inclusion to those who may be of the mind that DEI and “woke” perspectives are simply too much to handle is welcome and perhaps the necessary path forward. Since this is the AMA, we are looking at inclusion in light of human (read: consumer) behavior and the importance of understanding this human desire to be part of a group as it relates to student marketing and recruitment. Diversity results from inclusive policies and practices. 

Dr. Robbins discussed the importance of feeling valued within the tribe you join. As a consumer of education or any other product or service, there is an affinity we are aiming to acquire. That connected and valued feeling leads to student retention and marketing concepts of customer lifetime value (think continuing education and alumni engagement). 

He also talked about the opposite effect: when people do not feel welcomed or included. These feelings light up the same pain centers in our brains that physical pain (a slap or a punch) elicits when experienced. And so, when we don’t promote inclusive practices, we are pushing people away and prompting quite literally a painful experience. 

People I talked to at the conference found Dr. Robbin’s talk a welcome and eye-opening presentation. Another aspect of the conference I found valuable: AMA’s use of Topical Idea Exchanges. These gatherings were smaller groups who circled up the chairs and focused on specific topics. The two I attended (one on celebrating and leveraging milestones (think: centennial celebrations), the other on leveraging organic social channels using institutional and senior leader accounts (think: managing chancellor social accounts). Both sessions were well led and filled with smart people who shared ideas and perspective, asked great questions, and overall made networking and information gathering comfortable and valuable. Though, I did hear some mixed reviews on that format from others.

I attended a couple of sessions during the 1-day I had available at the conference. Kerry Salerno, vice president marketing and communications at Babson College and my co-presenter this week at PIE Live in Boston, talked about presenting marketing results to leadership. A great topic, as in, how do you simplify all the marketing information and results in a meaningful way that prompts wise decisions from the top? The short answer: simplify.  

What I most valued in Kerry’s presentation was her candor about how, over the past 6+ years in the position at Babson, she has made a concerted effort to train and adapt her marketing team to embrace a data informed culture. That work is hard and laborious. Having run a marketing agency for more than 30 years now, when I consider all the elements of running a business, the hardest part is always choosing and developing the talent around me to achieve the goals. How do you accommodate all of the personal, professional, and financial goals for each person and align that with company goals?  

It’s a lot. Always. 

Which brings us back to the idea of inclusivity. Who is part of the tribe? How do you help them feel valued? How do you maintain that feeling despite the challenges that your team, your administration, your students will inevitably face over time? Are you taking the time to figure this very difficult stuff out? How strong is your team’s affinity for each other and the work? Read on... 

That photo and headline were admittedly clickbait. There are certainly turbulent waters ahead, but no abyss from our point of view. We do have some great fiscal perspective to share here. And awesome photo, right? We took that while attending the AIRC Symposium and ICEF North America Workshop in Niagara, Canada. 

During the AIRC event, Maggie and Ben gave a truly valuable presentation with a new set of Intead slides focused on a data-driven, actionable approach to budgeting for international enrollment efforts. This session and the slides were extremely well received, especially in the currently ambiguous, post-covid student mobility climate.  

Let’s meet in New Orleans @ NAFSA 2024! 

Join one of Intead’s two NAFSA presentations: 

• ChatGPT and AI: What are the real opportunities for enrollment management? 
  Wed., May 29 @ 1 p.m.
  This one gives you the real-world picture, filtering out all of the smoke and silliness. Featuring David L. Di Maria, Senior International Officer & Associate Vice Provost for International Education at UMBC, and Iliana Joaquin, Senior Digital Marketing Manager at Intead 

• Groundbreaking Data: International Student Employment After Graduation
  Thurs., May 30 @ 11:30 a.m.
  This one presents unprecedented data about the value of international students after they graduate. Never before research Intead conducted with support from NAFSA and 12 US institutions offers great opportunities to advocate for your internationalization efforts. Featuring Joanna Regulska, Vice Provost and Dean of Global Affairs, UC Davis and Ben Waxman, Intead CEO

Get ahead with soon-to-be-released data from Intead.  

Intead is gearing up to release 3 new proprietary data sets that will change the way your team thinks about international student recruitment in the coming year. Incredibly telling data on international student career aspirations, the companies that hire them, and how the US election figures into international student decisions. More to come at NAFSA 2024. Pre-register to receive the reports as soon as they become available. 

For the past 15 years, the Intead team has been watching the numbers and predicting the future of international student enrollment with accuracy. It was February 2020, as the Chinese government shut down travel in and out of Wuhan and Covid had just begun its rampage though Italy that we were quoted in the Boston Globe pointing to the impending global shut down of international student mobility. Not everyone was happy with our saying so. But we weren’t wrong. 

Our point: we are willing to be bold and make statements that others have every reason to avoid. Someone’s got to feed our industry sober and helpful intel without all the blather. 

So, read on for what we see ahead and will be talking about at the upcoming NAFSA and GMAC conferences. Oh, and to grab our budget planning slides from the AIRC Symposium that will be available here to our blog subscribers for just one week before we move them into our library only available to our Intead Plus subscribers.  

As I headed to Phoenix for the AIRC 2023 conference, I wondered if the window had already closed for education institutions just now considering starting up with commission-based agents as an international student recruitment channel. Happy to tell you, that window has not closed at all.  

Yet, there is a lot to consider for those institutions just starting, and those having been at it for years. 

With the largest AIRC conference to-date (480 attendees), more than 200 first timers attended. Clearly there is demand to learn more about how effective university-agent partnerships work. And having been part of the AIRC community for 14 of their 15-year history, I can tell you that AIRC is one of the best places to learn about international student enrollment growth. 

From sample contracts to efficient agent engagement policies and practices, AIRC’s documentation and counsel are outstanding. This year, 7 members of the Intead team traveled to Phoenix to attend, in part because the learning opportunities and global connections at this conference are among the best in the industry. The other part was the opportunity to share our own expertise with the attendees at our full-day Global Marketing Workshop. That was a hoot. The Intead team just loves this stuff. 

We’ll be at AIEA in DC in about 6 weeks and participating in 3 great presentations: 

• AI for enrollment management  
• Entrepreneurial leadership in bureaucratic environments 
• A discussion around International Student Points of Entry and a new international student-focused publication to be released later in 2024 
  

And of course, we will be presenting at NAFSA in New Orleans in late May. If you’d like to schedule time to chat over coffee instead of over Zoom, please be in touch (info@intead.com). 

At AIRC 2023, we gave our full-day Global Marketing Workshop with half a day devoted to an interactive lecture on the fundamentals of the strategy that drives a university’s tactical execution. After lunch, we dove into 1:1 consulting with participants to address the group’s self-identified greatest needs.  

It was fascinating to see how our workshop attendees debated and decided amongst themselves what the second half topics should be. Here’s where we ended up: 

• I need a marketing budget, what do I do to get it approved? 
• I have a marketing budget. Now what? 
• Identifying and filling resource gaps 
• Processes for nurturing and converting leads 
• Creating authentic and powerful recruitment content 

Do these topics resonate for you? Be in touch and we can share what we know and how we have helped institutions like yours succeed.  

During the AIRC conference, Intead’s Sr. Digital Marketing Manager Iliana Joaquin joined Dr. David DiMaria, SIO at UMBC, for a practical discussion about how AI and ChatGPT are being used today in enrollment management and what we can realistically expect in the next year as AI-driven tools evolve. Short answer – it ain’t there yet, but it very likely will be in the next couple of years. So much more to talk about on this topic. There are definitely some gains that can be made in some areas, but the hype from the vendors is creating so much noise. Very frustrating.

Later at the conference, I ran a session with Vanessa Andrade about staffing challenges that so many institutions are facing today. The discussion about what skills and tasks to hire for and what to outsource was dynamic with so many additions from the folks in the room. This is what we absolutely love about the AIRC conference.

We are making these insightful presentations available to blog subscribers for free. Download them here.

Below we summarize 3 key take-aways from the conference. Please read on… 

Let’s start with this: our NAFSA 2023 slides are perhaps the most concise and clear educational tool we have produced to-date. When you have 3 strong speakers and just 50 minutes, you really need to focus if you want to get your point across.

Each slide represents far more content and conversations we would love to have with you. During one of our future conference sessions, webinars, or anytime, really, just reach out and let us know you want to chat.

Today we share our biggest takeaways from NAFSA 2023. These are thinking big opportunities.

We were honored to share the dais with Paulo Zagalo-Melo, SIO and Associate Provost at Western Michigan University and Karin Fischer, Senior Writer at Chronicle of Higher Education. Our focus: what kind of data and other information can truly inform our international student decision-making? And we considered the flip side: what information is TBU (True But Useless)?

A bit of foreshadowing: A focus for the Intead team going forward is going to be on international student employment and all we need to do as a community to make that process work better. You’ll see much more on that topic from us over the next year+. We have some amazing partners to help us get you the data and tools you need to improve your institutional approach. Watch this space.

You want answers about valuable vs. TBU data? Check out our NAFSA 2023 slide deck (download link at the bottom of this post.) Yes, we are making you work for it ; -)

If only for a cohesive, supportive team.

Almost 1,000 Edu trustees and presidents attended the Association of Governing Boards (AGB) annual conference in San Diego a few weeks ago. 80% were university trustees – volunteers who help keep the US higher educational system running. That’s an impressive thought right there.

As you can imagine, conference sessions addressed big ideas. Yet, consistent themes came to life in almost every session I attended.

• Team approach is in short supply between trustees and university administrations.
• Pressure to change the higher ed business model is growing, yet few institutions have the wherewithal to address it as quickly as needed.
• Most have been avoiding the difficult conversations facing all of us. This is making things worse, even dire.

A bit of a downer. But stick with me. The ideas matter.

The higher ed business model has long needed to change. According to AGB, 25-35% of US institutions are experiencing a negative cash flow. Let that one sink in.

Quick math: the US has ~4,000 higher education institutions. 25% of 4,000 = 1,000. Mmmm hmmm.

Negative cash flow. 1,000+ institutions.

So that, along with the fear-inducing age demographics we are all grappling with (fewer traditional US students ahead), there is reason to be concerned and reason for the conference presenters to continue to ring the warning bell that has been sounding for nearly a decade. This has all been predictable and predicted.

Which brings us back to point #3 above: human beings don’t really like difficult conversations.

Which leads us to the importance of a cohesive team. The challenges we all must face right now, this year, and for the foreseeable future, require an aligned team. Those without that alignment are going to falter, a lot.

On the brighter side, it’s not as if human beings have never faced challenges before. The history of the world is full of stories of challenges faced and overcome. We have a responsibility to face the challenges before us now as those who came before us faced theirs – giving us the opportunities we have ahead.

Frederick Douglass: “If there is no struggle, there is no progress.”

Below you’ll find inspiring exploration of where we all go from here to make our institutions rise despite the challenging times. I’ve grabbed some of the best insights from the sessions that prompt us to explore, evaluate, plan…and then, since these are trustees, they hand it off to others to deliver. (That means you ; -) And don’t worry. We’re right by your side. We are up for it and eager to dive in.

To get the inside scoop on how your institution will face the future, read on…

That feeling when you recognize your passport stamps are indicators of future success – for you, and your future international students.

With all that 2023 travel and recruitment planning (so great to be back at it!), you may have missed some of our student recruitment analysis from Q1.

We’ll be in DC at the ACE annual conference in just a couple weeks and then we are planning some great things for NAFSA at the end of May. Can we connect with you at one of these events? Let us know.

We’ve summarized Q1 2023 right here to keep you up to speed. And we were heavy on the highly valuable downloadable resources this quarter. Go ahead, click where the insights grab you.

Read on...

So many SIOs and others working with international students tell us the broader campus community lacks meaningful insight into the role internationalization plays across their institutions. Maybe you and I have had this very conversation. It’s quite likely. It comes up a lot.

The ideal of internationalization is of course generally understood. But actually achieving a strategic, coordinated framework that integrates globally oriented policies and programs across departments, well that is a different story. The level of understanding and commitment certainly varies.

Sure, the international recruitment team gets it. And the international student services group, too. But how is internationalization playing out in housing, nutritional services, career services, IT, marketing, and across faculty programs? Every department has a role in achieving the mission for the benefit of all. Not just the international students! That's kinda the point, right? The internationalization mission is institution-wide for a reason.

We get that championing this can feel like an uphill battle.

Yet we know it’s worth the fight. The folks we talk to are not ones for lip service.

At the upcoming Association of Governing Boards (AGB) conference in San Diego, Edu trustees and presidents will be talking about all thingsinstitutional policy and process and we are looking forward to presenting our internationalization perspective to those attending. We want to empower leadership to offer guidance and insight into the intersectionality (dare we use that word! We're looking at you, Florida) of this highly educational and career-boosting aspect of university life.

We thank AGB for recognizing the value of this topic and for giving us the opportunity to present a holistic picture of what internationalization is and offer perspectives that will help trustees support a plan for progress with a clear focus on student-first initiatives.

Intead has the honor to be presenting to this distinguished crowd alongside Brad Farnsworth from Fox Hollow Advisory (former ACE VP) and Dr. Gretchen Bataille from GMB Consulting (former president of the U of North Texas among other amazing higher ed roles).

Know this: From the dais, we will be channeling all the concerns you’ve raised and offering insights these university leaders need to guide their institutions’ internationalization efforts. Your concerns and priorities are our North Star.

Read on to learn more about the program and the opportunity to share your ideas before we head to the conference…

A great gathering in DC as nearly 800 attended this year’s AIEA conference. The conversations were varied and interesting, as always. Kudos to Darla Deardoff, David Fleshler, and their team for pulling off a valuable event.

We are looking ahead at our next chance to chat about internationalization with .Edu trustees and presidents in San Diego at the AGB conference in April. Honored to be presenting alongside Brad Farnsworth from Fox Hollow Advisory (former ACE VP) and Dr. Gretchen Bataille from GMB Consulting (former president of the U of North Texas among other amazing higher ed roles). We will be talking all about insights university leaders need to guide internationalization efforts. Reach out if you or others from your team will be there.

Reflecting on this past week with our AIEA colleagues, my thoughts turn to internationalization and the many factors that go into its student recruitment process – the admissions, the student support/success efforts, the development of global partnerships. So many factors to manage. We know this.

Underlying it all is the question of staffing structure and the challenge of retaining current staff and attracting new to keep the process moving (better yet, optimized). Switching gears, did we mention credential evaluation and oh, study abroad programs? Right, so many aspects.

With all of this yanking on us, distracting us as each area of our jobs calls us to focus, there really is only one approach to multi-faceted work like this: be thorough and work hard. There is no magic solution, despite what so many vendors seem to say.

Let’s get into it and review the promises being made in our field and some actions you and your team can take to improve your Gen Z enrollment strategy. What data are you looking at? And how much of it is True But Useless (TBU)? With thanks to our Chief of Strategy Patricia Tozzifor bringing this phrase to the fore. Her perpetual questioning keeps us focused on this: what can you truly act on?

Read on for insights prompted by the 2023 AIEA gathering:

Love this photo: a last-minute session prep discussion as we reviewed the slides for our AIRC 2022 session all about the student journey. The student path to enrollment is really no path at all. That, despite even our best efforts to pave a smooth walk to first-year orientation.

Experience tells us time and again that the actual route to enrollment is filled with intersections, stop signs, potholes, and wrong ways. And influence comes from all directions. It is a multi-factor decision for students. And the path itself is not linear.

In December, Intead had the great pleasure of sharing the stage with Vanessa Andrade and Sean Cochran at the AIRC conference in Los Angeles. Vanessa is the SIO and director of international partnerships at California State University, Northridge, and Sean is the international enrollment management director at California State University, Long Beach. It was a lot of fun. Our session prompted a great discussion with attendees – a hallmark of AIRC Conference sessions.

If you couldn’t sit in, don’t worry. We’ve got you covered by making our slides available to you for a limited time.

And Hey! If you are at AIEA next week in DC, look us up. Join us for a great session on how trend data informs international student recruitment planning. Co-presenting with Karin Fischer from Chronicle of Higher Ed and Dr. Ahmad Ezzeddine from Wayne State University.  Always happy to talk through this student journey perspective to help you hone your approach.

 In the AIRC session back in December 2022, we had a few important learning objectives:

• Learn to re-envision the many and varied touchpoints of the student journey
• Gain perspective on which touchpoints can be controlled and emphasized to help students select a “best fit” institution
• Understand, from the student's point of view, just how influential some of the nontraditional touchpoints are to university selection

 Sound worthwhile? It is. Read on to access this valuable content.

…It goes further than identifying opportunities. You also need to manage them. Perhaps a renewed focus on the mechanics will move the needle more effectively?...

Our full-day workshop at San Diego State University was a truly packed day. After initial conversations about the current student recruitment landscape and the data that informs smart enrollment decisions, we broke into 3 discussion groups talking about recruiting agent management, global digital marketing, and global partners.

Attendees were free to flow from one conversation to the other as our all-star faculty held forth using the Intead Global Marketing Workbook as a guide (available through our Intead Plus subscription). It was fascinating to watch the flow of inquiries and learning throughout the day as attendees tapped the expertise they needed to formulate their global marketing plans.

And we noted the praise for the faculty perspectives gathered. Based on the feedback, participants appreciated the highly productive series of deep conversations with the opportunity for detailed answers to specific marketing/recruitment questions.

We spoke to even more colleagues at the AIRC and ICEF conferences who expressed regret that they were unable to attend our workshop due to timing and work conflicts. If you share that perspective, please let us know. We are evaluating when we might hold this event again, on the East Coast or in other locations. Send us a note. Perhaps we can make this workshop accessible to you.

In the meantime, read on for quick notable ideas from our whirlwind trip westward for AIRC, ICEF, and our workshop in between. You’ll be glad you did.