Recruiting Intelligence

Spoiler alert: It is simply not ok to tell prospective students you have a vibrant campus community. You gotta show them.  

Our goal: marketing messaging that resonates based on very real consumer connection. 

Human beings rally around things. We rally around our families (biologic or chosen), our sports teams (Celtics, Manchester United), our celebrities (TSwift, Beyonce), our professions (cybersecurity engineer, IP attorney), events (Rio Carnival, Chinese New Year), crises (Gaza, Ukraine), political issues (don’t get us started). 

It has a lot to do with shared experience over time. The connections we make with others who engage in a project, achieving a goal, together. As humans, we want to protect and bolster the things we love.

So, no wonder, people rally around their campus community. Having shared a period of time together and having a degree conferred by the same administrative body – these activities and achievements form bonds. 

We eat in the same cafeterias, walk the same halls and pathways, endure the same exam schedules, and wear the same cap and gown as we walk the same stages to receive our parchment pressed with our school seal. 

With the rise of online degrees, a new sense of shared experience develops.

Opportunities to Meet the Intead Team  
- NAFSA Region XI, Hartford, Connecticut, Oct. 27-29, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7, 2024

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

There is far less connective tissue to draw students together with the online experience. Yet, there remains a common set of activities and the earned degree creates that same sense of pride in achievement born of concerted effort toward a shared goal. 

When we think about student recruitment from the prospective student point of view, as the university selection list gets shorter, the heart plays a larger and larger role in determining where they will enroll. In focus groups, the most common phrase is some form of, “After all the thinking, I felt this was the right choice for me.” (emphasis added) 

Here’s the thing: it’s hard to build student evangelists within your community when they see their education and their community as entirely transactional.  

Not rocket science. However, it takes the investment of dedicated time. This is more than a simple 90-minute brainstorming session with your team's marketing talent. There's trend data to evaluate, focus groups to convene, influencer affinity groups to build and manage. 

Sounds like a fair amount of work, right?

And when you think about those institutions out there who just seem to be crushing it, what do they seem to have going for them? Sure, they have the product mix and the measured price point. But what hits you right in the face is the vibe. That is the thing that gets you thinking, "Oh, I wish we had that connection to our audience."

That audience connection doesn't just happen. It is cultivated by talented, thoughtful, invested people who believe in the opportunity.

Below we share a few pointers. Please be in touch if you'd like to dive into a deeper analysis of the specific opportunities for your institution (info@intead.com). This is about the consumer insights the Intead team is so very good at identifying and leveraging. Read on… 

Your enrollment team is furtively evaluating fast-track routes students can take to achieve career growth. How can we promote a new product that clearly has growing demand when its consumer adoption will reduce demand for our primary revenue source?

With rising tuition (a 30-year drumbeat on that one), and fewer traditional aged students in the pipeline, the pressure to produce new revenue is intense. Repackaging what you already produce in new, bite-size chunks makes so much sense to everyone, right?

Credentials in new formats is not new to the scene, but student adoption is growing in large part because employers have woken up to their value. The Intead team did research on graduate level certificates six years ago for one of our top 50 US institution clients and found global employers were still evaluating whether a certificate was as valuable as a full MBA. Employers were not familiar with the new credential and what it would deliver. In 2023, employers in a highly turbulent job market and in need of talent, have decided. Certificates and stackable credentials work just fine. Let’s GO!

And you are in a position to do something about it.

Data from a relatively recent RAND Corporation report Stackable Credential Pipelines, Evidence on Programs and Earnings Outcomes gives us concrete evidence of value and the direction things are going.

In brief, RAND Corporation partnered with the Ohio Department of Higher Education to build a better understanding of how stackable credential pipelines have played a role in the education and training of individuals in Ohio, a state that has taken a leadership role in developing these types of initiatives. The report itself focuses on three fields: health care, manufacturing and engineering technology (MET), and information technology (IT). There’s a lot of good stuff to glean from the report. We were particularly keen on the ROI data (aka job growth). That is, after all, the name of the game for the vast majority of prospective students these days.

Your traditional revenue stream is taking a hit already. Demand for short-term credentials will continue to grow. If your institution does not develop strength in this educational opportunity, your competitors will (or already have).           

It’s time to align your internal team around this and convince those holding you back. Time is running out. Read on for 4 key takeaways on what the RAND Corporation report has to say about student ROI tied to shorter-term stackable credentials. (You’ll especially appreciate takeaway number 3!!!)    

The enrollment cliff has everyone a little on edge. People are burned out and frustrated. Leadership is looking for bigger gains in shorter time frames. And traditional students just aren’t showing up in ways they traditionally have.

It’s so clear that higher ed is at an inflection point. Thank the pandemic. Thank technology. The economy and unpredictable job market. The changing student landscape. What you need now more than anything is support. Ideally in the form of a soothsayer to tell you where and how to invest your time, energy, and resources. If only.

Our advice: take a deep breath and read this post.

While soothsayer we may not be, we do have some perspective on what lies ahead. And our record for predicting changes in the market has proven accurate for more than a decade. Long before the recommendations below became standard practice in enrollment management (they all sound so obvious now, right?), we advised colleagues to:

• Make better use of your CRM (or get one if you don’t have one), and embrace the add on features and API connections that improve tracking and results.
• Identify staff with the skills you need for each function of the enrollment process. Your creatives are not your meet and greeters and they are not your data analysts. You need all of these skills.
• Develop your international alumni as global ambassadors. (Most of you are still not doing this).
• Find reputable commission-based recruiting agents in your target countries and invest time in managing them very carefully.
• Train your domestic recruitment team in the nuances and needs of international students already studying in the US so they know how to address the important topics (visas, parental concerns, economic realities, etc.)

We know, it’s all old hat now. But a decade ago, very new to international enrollment management teams.

Today we are facing some pretty significant headwinds. Post-pandemic changes to how students evaluate universities. Growing financial pressures facing families. Increasing importance of careers and the ROI of your degrees. Heightened interest in certificates and shorter paths to career growth. Political divisiveness harkening back to the US civil unrest of the 1960s (or 1860s?). Are you factoring social justice including climate activism into your marketing plans?

These factors are all part of the student and parent mindset as they evaluate investments in university level education. The pool of nontraditional students is much larger and more diverse than the shrinking traditional student pool. And yet, the international student pool is one that is growing and projected to grow dramatically in the coming years.

If you’re ignoring any of these market segments, we strongly advise you don’t. Our analysis of and predictions about what influences student decision making, the tools and processes you need in place to be both efficient and effective, this counsel has been spot on for a very long time (our blog records act as our receipts).

You’re in the right place. Read on to be sure you are able to anticipate what is next and what to do about it.

Reading Jon Boeckenstedt’s piece “I’ve Worked in Admissions for 40 Years. It’s More Stressful Than Ever,” published last month in The Chronicle of Higher Education felt like a familiar conversation. It will help remind you that your admissions stressors are not yours alone; you’re in good company. (Jon is vice provost for enrollment management at Oregon State University).

That article was a particularly apt read coming on the heels of the Association of Governing Boards (AGB) annual conference where university trustees and leadership gathered to discuss big industry issues (read Intead’s key takeaways from that event here). These individuals were representing the other side of Boeckenstedt’s coin.

On the one side is “The Number.” Those enrollment targets or revenue figures that are at best daunting, at worst utterly unreasonable to actually meet. And these numbers seem to grow higher each year. On the other side of the coin are leadership’s own goals – namely having to do with the very viability of the institution you’re serving.

Truth is, there really is no toss-up. The coin lands leadership side up every time.

Heading To NAFSA 2023: Our presentation with SIO Paulo Zagalo-Melo (Western Michigan University) and Reporter Karin Fischer (Chronicle of Higher Ed) will be on Wed. May 31 at 9:30am. A reality check with the data that informs our student recruitment decisions. Hope you'll join us. Be in touch to meet with us during Nafsa: info@intead.com.

So, the churn continues. Your target numbers rise. You must be able to think quickly, act nimbly, and produce the enrollment results. This is where a good partner comes in (yes, shameless plug, but it’s so true).

The way we see it, there are three pools of students that represent growth opportunities right now:

1. International students
2. Adult learners
3. Underprepared students

Read on for our quick perspective on these 3 pools and the unique approach needed for each to first, choose your campus, and second, to succeed there.

Emerging markets are the talk of the town in the world of international student recruitment. Diversifying enrollment takes many forms. Looking beyond the traditional global student sources has become a valuable exercise.

Last week we took a look at South Korea, Vietnam, Taiwan, and Japan (part 1). This week we turn to Nepal, Bangladesh, Indonesia, Malaysia, and the Philippines.

We are looking at the 3 key indicators that act as a first level screening to see if they point toward student sources worth deeper evaluation: a rising youth population, rising incomes, and employment opportunities for returning students.

Heading To NAFSA 2023: Our presentation with SIO Paulo Zagalo-Melo (Western Michigan University) and Reporter Karin Fischer (Chronicle of Higher Ed) will be on Wed. May 31 at 9:30am. A reality check with the data that informs our student recruitment decisions. Hope you'll join us. Be in touch to meet with us during Nafsa: info@intead.com.

While the countries we are reviewing below will never match the overall outbound student volume of China or India, most institutions are not seeking thousands or even hundreds from a single source. Most universities would do well to gain 10, 20, 50 new students a year from a single new source country. With the right recruitment initiatives, each of these countries could produce these kinds of enrollment results. It requires a multi-year commitment, but you knew that.

The benefits of these diversification efforts:

• You aren’t relying on the top one or two markets.
• You are building a vibrant, diverse student experience at your institution.
• You are recruiting from countries that can most benefit from the programs and experience your institution offers.

And, as you also may know, the markets we cover in this post do come with a bit of risk. Their economies are strong enough, but the cost of international education can be out of reach for many of their families. We know international students are highly motivated to find steady work – so career connections are going to be as important as your academic chops. With any new market entry (Intead advice on that here), there are important analyses that must be done to confirm the opportunities outweigh the risks.

We’d welcome a larger conversation about how these Asian countries may or may not fit into your overall international student recruitment strategy.

Read on for a helpful overview and our usual helpful  insights about these markets to support your deeper evaluation.

It’s good news / hurry-up-and-move news for Chinese students.

The good news: pandemic-era travel bans are lifted.

The hurry-up-and-move news: China announced it is returning to its previous position of NOT recognizing online credentials obtained from a foreign institution.

More than a few Chinese students spent spring semester scrambling to ensure their hard-earned credits will count. We trust they will, but there nevertheless was a swift rush to secure logistics.

We know what you’re thinking. A coveted market that’s been declining is now being encouraged, no, required, to travel if they want a foreign degree. Fantastic! While that’s all true, indications remind us to keep our expectations in check. And yes, we’re talking about politics, TikTok, and the increasing appeal of the UK’s brand of higher ed and career opportunities. 

So, while it makes sense to keep courting the Chinese market that continues to be the top exporter of students, it also makes sense to proceed with efforts to diversify student sources.

Important to note: It always has been wise to diversify, though only a small percentage of US institutions have historically invested in this level of internationalization. The volume is in China and India and that is where the recruiting investment has been focused for more than a decade.

Also important to note: China remains a highly valuable source country and we absolutely do not advise turning your institutional back on these students. There are still more Chinese students eager for a US education than any other nationality. India is the only other country that comes close.

In the midst of the more recent waning of Chinese students coming to the US (the decline first stared in 2016), we’ve provided insights on promising markets that may help boost your student yield. In recent blog posts, we’ve offered insights into evaluating Africa (part 1, part 2), Latin America (part 1, part 2), and the Middle East.

Today we turn to Asia, evaluating whether specific countries exhibit the important metrics that demonstrate a market ripe for student recruitment:

• Rising youth population
• Rising incomes
• Employment opportunities for returning students

In this week’s post, get ready to take notes on student market opportunities in South Korea, Vietnam, Taiwan, and Japan. Next week we will look at Nepal, Bangladesh, Indonesia, Malaysia, and the Philippines. These countries are likely already on your radar. Are you keeping tabs on the potential for each one? We think it is in your best interest.

Read on to find out why…

What we know: On a macro level, stalwart student recruitment sources are in flux with China declining a lot and India rising a lot. Other source countries are similarly difficult to predict as the repercussions of the pandemic and other global factors continue to play out.

Statistically speaking, US institutions hosted 8.4% fewer international students this past fall compared to fall 2020 (and that year wasn’t so hot either). Public 4-year institutions saw the largest decline (17.2.%). This is all per the National Student Clearinghouse Research Center.

While macro stats offer perspective, they are not what drive recruitment strategy. Your goals and differentiators drive strategic enrollment decisions.

On the topic of high-level institutional internationalization: We will be in San Diego presenting at the AGB conference in April. Honored to join Brad Farnsworth from Fox Hollow Advisory (former ACE VP) and Dr. Gretchen Bataille from GMB Consulting (former president of the U of North Texas among other amazing higher ed roles). We will be talking all about insights university presidents and trustees need to guide internationalization efforts. Reach outif you'll be there.

And in less than 2 weeks we will be in DC for the AIEA Conference presenting alongside Karin Fischer from Chronicle of Higher Ed and Dr. Ahmad Ezzeddine from Wayne State University. If you will be in DC for the event, we are talking about how trend data informs international student recruitment planning on Monday, Feb. 20. Hope to see you there. (Email us if you'd like to find coffee together).

Recruitment strategy derives from the number of students you need to meet enrollment targets tied to what your institution excels at (your market differentiators) - that, along with an evaluation of where in the world (domestically and internationally) market opportunities exist. Our blog post on new market entrycontinues to be a popular one.

Most institutions across the country still believe that international markets work to their advantage. The latest “Mapping Internationalization on US Campuses” report by the American Council on Education (ACE) concurs. 66% of its survey’s 900+ responding institutions anticipate their overall level of internationalization will increase in the coming years. (Our recent blog post on the ACE report provides more perspective).

With traditional source countries in flux (China, India, Vietnam, South Korea, Brazil), we have been pointing to opportunities in developing markets (Africa part 1, part 2) and Latin America (part 1, part 2). Today we offer insights on the Middle East.

The value of reaching a broader swath of prospects gets to the very heart of why most institutions say they are for internationalization in the first place:

• To improve student preparedness for a global era
• To diversity students, faculty, and staff
• To become more attractive to prospective students
• To generate revenue

In evaluating new markets, we look to countries with rising incomes, a growing youth population, and real employment opportunities for returning graduates. The Middle East is a region with a rising youth population, plentiful job opportunities, and only a handful of competitive higher education institutions.

Many students in this region are looking to study abroad due to changes in political climate or the fact that many of their local universities are newer or understaffed. Though let’s not discount the entire system. Two Saudi universities are ranked in the top 200 of global 2023 QS World University Rankings: #106 King Abdulaziz University In Jeddah and #160 King Fahd University of Petroleum & Minerals in Dhahran.

In this week’s post we offer you insights on student market opportunities in Saudi Arabia, Iran, Kuwait, Oman, and Jordan.

Read on.

As our industry reckons with the decline in Chinese student enrollment, we offer insights on regions that may fill the void. But, it’s so much more than that. Broadening our international recruitment reach will serve our bottom line, yes, but it also enriches and enlivens our campuses and deepens the student experience. You know all this already. It’s why so many of us do what we do. Cultural understanding matters.

REGISTRATION CLOSES TOMORROW (Dec. 8, 2022). So, before we dive into part 2 of our review of LATAM recruitment opportunities, how confident are you with your selection of international student recruitment markets right now? And do you want to tap some of the brightest, experienced minds in our industry?

The Intead/San Diego State University One-Day Workshop will be a hands-on opportunity to learn from an awe-inspiring international student recruitment faculty. Colleagues from Syracuse University, Tennessee State University, Cal State Northridge, San Diego State, English USA, and edX, Rutgers Prep and Idlywild (for our high school colleagues), simply SO much talent in one room.

• Come with questions, leave with a plan.
• Two luminary keynotes
  • Luncheon on Social Justice with Dr. Jewell Winn and Dr. Adrienne Fusek
  • Dinner on Chinese Student Influencers with Dr. Yingyi Ma and Brad Farnsworth

• At $350 for the day (inclusive of all meals), this learning opportunity is a steal.

Last week we looked at Brazil, Colombia, and Mexico. (And before that Africa, see part 1 and part 2.) This week our eyes are on Venezuela, Peru, and Argentina. These top sending countries from Latin America are worth your team’s consideration.

And if you need a partner to help you refine your recruitment focus, be in touch. We’ll help you find new recruitment opportunities that make sense for your specific, culturally relevant programs and campus.

Read on for our regional insights.

The decline in enrollment continues in two really important student segments for so many US universities: domestic US and Chinese students.

So, what are you doing about it? Plenty, we are sure. 

As campus pressures continue to mount, institutions are diversifying enrollment targets and considering options that were only peripherally on their radars in the past. Today's discussion: Part 1 in a 2-part series on LATAM.

A word to the wise: while China as an enrollment target has shifted for many institutions, the Chinese student audience is not one any of us should ignore. The volume of students from China to the US, UK, Australia, and Canada, among other nations, continues to be significant as compared to the flow from other countries. Strategies, messaging, and expectations should adjust.

As far as domestic recruiting in the US, we don’t see US institutions bailing on domestic student recruitment any time soon ; -) Again, strategies, messaging, and expectations.

Registration is about to close. Join us in San Diego on Dec. 13 to evaluate how your institution can adapt to the new international student recruitment landscape. The Intead/San Diego State University One-Day Workshop will be a hands-on opportunity to learn from an awe-inspiring international student recruitment faculty.

• Come with questions, leave with a plan.
• Two luminary keynotes
  • Luncheon on Social Justice with Dr. Jewell Winn and Dr. Adrienne Fusek
  • Dinner on Chinese Student Influencers with Dr. Yingyi Ma and Brad Farnsworth
• A full day of international student recruitment strategy and execution discussion. 
• At $350 for the day (inclusive of all meals), this learning opportunity is a steal.

What we are seeing: more institutions are (finally!) taking global diversification seriously and are reconsidering how and where to spend student recruitment marketing dollars. Recruiting beyond China is the right move, right now. And no, this doesn’t mean going all in on India either.

It’s time to add a few new eggs to your basket (or make your current basket of eggs larger). Look for markets ripe for recruitment -- those with a growing youth population, rising incomes, and real employment opportunities for returning grads. Oh, and some institution-specific data that supports your institution’s connection to that source country.

It’s a drum we’ve beat before (see our recent two-part series on recruiting students from Africa: part 1, part 2). Today, Latin America is a region with a rising youth population, a range of strengthening economies, and only a handful of in-country competitive higher ed institutions.

In fact, this year only one Latin American university made it into the top 100 global 2023 QS World University Rankings. Two more made it into the top 200. (#67 Universidad de Buenos Aires, #104 Universidad Autonoma de Mexico, #115 Universidad de Sao Paulo). In other words, enterprising youth have very few top-tier research-intensive universities from which to choose within their region. 

Thankfully, we know, it is not all about rankings. And yes, just like you, we have all the same misgivings and cranky commentary about the ranking systems and what they perpetuate. There are many reasons, beyond rankings, that students from Latin America seek study opportunities abroad. Our market research (pre-COVID) continues to provide valuable insights into the motivations of students from emerging markets. Download that report HERE.

All this to say, Latin American students represent an opportunity worth exploring right now (have been for a while).

So, we’re giving you our latest analysis to get you going in the right direction. In this week’s post we offer a review of Brazil, Mexico, and Colombia. Next week, Venezuela, Peru, and Argentina. We think you’ll find our insights useful as a starting point for the work you’re doing this recruitment cycle as well as the next. Read on.

All eyes on China is not a winning international student recruitment strategy today. Not that it ever was. The stronger approach: diversifying the pool of countries your institution pulls from. We’ve been saying this for more than a decade. Institutional budget allocations have not always heeded the advice.

We get it. Student volume and confidence in achieving enrollment targets have driven academic CFOs and others who manage risk to take the more conservative path. Over the past decade+, our clients are typically those interested in pushing beyond the conservative global recruitment path. They are the institutions that recognize the value of building a broad range of relationships to feed their student enrollment.

This diversification, both domestic and international, provides for more long-term stability. That strategy is becoming far more attractive to many more institutions today. And that strategy takes time and investment to execute well, to build a reliable and diverse supply chain as it were.

Last week we wrote about the three key things to look for in markets ripe for international student recruitment: a growing youth population, rising incomes, and employment opportunities for returning graduates. And a growing list of countries in Africa is meeting the short(er) list for institutions seeking international students. It may be time you take a closer look at this region.

Here’s the link to Part 1 in this 2-part series (in case you missed it). Today we offer student recruitment insights for Ethiopia, South Africa, Morocco, and Tanzania.

And for more African student recruitment insights from our pre-Covid research (still highly relevant as you develop your recruitment plans), check out:

• Out of Africa, Part 2: African Students Studying Abroad
• Out of Africa, Part 3: International Study Across Africa & Foreign Investment

With a nod to last week’s post (with many useful links for the careful planner that we know you are), important to note that there is competition for these students from attractive and less expensive institutions in Russia (before the Ukrainian crisis), France, Germany, China, and some Middle Eastern countries.

In our discussion of 7 African nations, we cite a variety of useful sources to demonstrate how varied information sources will add to your country and cultural perspectives. Hopefully through this post and the next, you will find some new research sites to support your planning. (We love participating in that broader teaching mission as well).

Read on for tips on recruiting students from Ethiopia, South Africa, Morocco, and Tanzania