Recruiting Intelligence

The opening plenary at the 76th CIEE conference drew a crowd earlier this month in Paris. No wonder. With a jaw-dropping panel representing Elon, Arizona State, Northeastern, and Dean College, the discussion presented some rare gems. 

The goal: set the conference off on the right foot. Get everyone thinking deeply about how international experiences can reach more students. 

The crowd clearly held the belief that a global education holds the promise of a brighter future. The proof was simply in the stories told by leaders in academia, government, and pretty much every institution in attendance. Those with international experience as a student spoke of the indelible mark that it had on their life and career. The global experiences changed their views of the world and shaped their decisions about how they would participate in it. No doubt, many of you can relate. 

Opportunities to Meet In Person 

The Intead team is gearing up for some amazing presentations and we hope you can join us. 

• AIRC Annual Conference – we’ll be offering our full-day digital marketing workshop here In Phoenix, Dec 6-9, 2023 
• ICEF North America Workshop in Miami, Dec 11-13, 2023 

Let us know if you’ll come share a cup of coffee and a conversation about all things global and digital (info@intead.com) 

Why we work so hard at this and gather to define the path forward: we are looking to make international education more accessible for current and future students. And we want those experiences to be deeply rewarding. We need to be sure the programs have a solid curriculum, strong faculty leadership, and finely tuned logistics and support services.  

We can only take on so much at one time. What I heard as the specific foci at this CIEE gathering: 

• Clarify the steps to improving broad student access.  
• Increase our capacity to provide student mental health support services.  
• Focus efforts on environmental sustainability initiatives. 

The conference provided a foundation for robust, challenging discussions among study abroad leadership and all the many practitioners in the room. And these talks will continue. Fortunately, the resources to do the work, to make these ideas meaningful, not just esoteric, are in place.  

The discussions embraced big visionary approaches (can we foster greater employer engagement in internationalization?) and concrete touch points (can we provide each traveling student with a sustainability cookbook customized to each of 30+ destination cities?). The ideas shared and evaluated poured forth.  

Granted, there is never enough money to do all we want to do. But roughly 75 years ago, a poignant point in time following World War II, many smart and good people got together to launch global initiatives, including the United Nations, IIE, the Fulbright program, NATO, WHO, IMF, the World Bank, and CIEE to name just a few of the most prominent efforts to bridge cultures globally. 

I had the great privilege of moderating the opening plenary and speaking at length with: 

• Kenneth Elmore, J.D., president of Dean College 
• Jennifer Malerich, Ph.D., assistant vice provost of academic and global engagement for Arizona State University 

• Rebecca Kohn, Ph.D., provost and vice president of academic affairs for Elon University 
• Amy Stevens, Ph.D., vice chancellor of global experiential pathways for Northeastern University 

I wish all of you could have been there. That’s why today I’m sharing with you a few of my personal notes from talks with these industry leaders and other observations from the 3-day event. It’s a quick read, but one I know will spur ideas and get your wheels turning. Read on… 

We may have found your next best way to get you through your commute. And yes, it’s a podcast. You’re likely familiar with the EdUp Experience Podcast, and if not, then it’s time you check it out. Available via the usual lineup of streaming services, EdUp Experience ranks in the top 2% of all podcasts worldwide per Listen Notes. And now they’ve launched a new offshoot that we think is worth a listen.

Called EdUp—International, this new niche series is poised to offer interesting business perspectives on all things international education—a topic we know is as important to you as it is to us. Its host is the talented and always engaging James (Jim) Shafer, director of international student recruitment and enrollment at Touro University. The inaugural episode aired Oct. 22, 2023.

And, when you do tune in, you’ll hear another familiar voice (hint: it’s Ben!). We were thrilled when they asked us to be part of the inaugural episode. We were even more excited when we learned we’d get to spend 45 minutes talking with special guest Dr. LaNitra Berger, president and chair of the board of directors of NAFSA and associate professor at George Mason University. What an awesome honor.

In this premier episode, Dr. Berger offers valuable insights about the evolution of international education, including:

• How universities are responding to the significant crises hitting enrollment offices today
• Differing challenges of small-shop international recruitment teams vs the different yet similar challenges faced by larger, well-staffed operations
• Why giving international educators space to dream and ask “what if” is so important
• …And how playing with the (yes, the!) Temptations helped build Dr. Berger’s interest in international education 

If any of that sounds interesting, even helpful, then read on for the link to this brand-new podcast…

As I wrote from the MSY airport lounge, #AIEA2022 had just wrapped. At that time, in the previous 24 hours, Russia had launched a military attack on Ukraine, some of our colleagues tested positive for Covid at the AIEA conference, and Boston (my destination) was expecting a foot of snow the next day. Oh, and my Boston flight was unceremoniously canceled with no flights available to get me to Boston for another 3 days. Life as we know it continues with turbulent distress, ambiguity, and elements of normalcy.

With these realities in mind, I offer focused reflections on the ideas that struck me most during the conference and a few ideas on how they might add value to your work. As always, we don’t want to get all esoteric here. It’s about actionable steps for internationalization and diverse student experiences that take us all forward, together, with vision.

Enrollment management is complex. The tools available to help us can be confusing. Read to the end of this post for some very tangible advice from 4 international students who spoke at the conference.

More learning ahead

We hope you will be joining us at NAFSA 2022 in Denver this Spring. We will be sharing 3 forward-thinking presentations and a poster session. We are honored to co-present with colleagues from Benedict College, San Diego State University, Clark University, Northeastern University, CIEE, ICEF, and GNET. More details on those in future posts.

More immediately, read on for reflections and action items from AIEA 2022...

In the age of snack-size content, The Handbook of International Higher Education, 2nd Edition is for a hungrier reader.

This deep-dive resource, thoughtfully delivered to all of us by AIEA, provides exceptional context for many of the issues we are all facing now and offers a glimpse of what lies ahead.

The book explores the evolution of student mobility, commercialization of academia, higher ed-tech, the student experience, and more. Collectively we’ve spurred so much change since the handbook first published just a decade ago. Not to mention the issues that have changed us (immigration, social justice, COVID, technology).

Side note: if you’ll be attending the 2022 AIEA conference in New Orleans (Feb 20-23), be in touch and we’ll find time for a coffee and an exchange of ideas.

There’s little doubt that we are in the midst of profound transformation. How we move forward must be informed by where we’ve been. Our colleagues agree international education is vital to an increasingly interconnected world. Yet, even this bedrock is evolving. Once driven by societal cooperation, contribution, and service, there is an undeniable shift toward competition and marketization in higher education. Perceptions and approaches vary depending on where you are in the world and the primary sources of your institution’s funding (i.e., government vs. private).

Read on for our quick summary of what the handbook offers us from a student recruitment point of view. A piece of the higher ed puzzle that is evolving with quickening speed.

When Vice President Harris said, “Your nation is SO proud of you,” to a group of 20 Frederick Douglass Global Fellows, you could not have found more inspired university students anywhere. Absolutely anywhere. Their eyes said it all.

International education speaks deeply to all of us. And yet it remains inaccessible to so many. What we know is that roughly 6% of US students participating in study abroad are Black. How to make this privilege and opportunity available to many, many more?

Intead’s international team has been deeply honored to work alongside our colleagues at CIEE on an inspired and inspiring project – a concerted effort to bring the opportunity of international education, experiential education, to more BIPOC students. In just a few months, we’ve watched this effort draw pledges from dozens of university presidents who have matched CIEE’s scholarship funding to allow more students to experience the power of international education.

As the Frederick Douglass Global Fellowship barrels forward with applications for 2022 now open, we bring you this bottle of inspiration — a 5 minute film featuring the perspectives and experiences of the 2021 cohort. This will lift your spirits and get you thinking.

To hear Dr. Roslyn Clark Artis, president of Benedict College tell it, this program offers a lot and demands just as much back from the students who participate. Frederick Douglass Global Fellows and Scholars have a responsibility to share what they’ve learned as they become leaders in their chosen fields. To be, as one Frederick Douglass Global Fellow put it, “the first of many.”

We are gratified to see university presidents not just encouraging, but taking real action — signing up to catalyze their DEI initiatives in a valuable and visible way through this program. Will your institution be next? 

Read on to watch the film and hear from these future change-makers. 

Community colleges are, traditionally, locally-minded places (hey, it’s right there in the name).  But two-year campuses have as much to gain from cultivating a diverse and global student body as any other educational institution—and international students have much to gain from considering this non-traditional avenue to an American diploma.

Our Enrollment management friends at 4-year institutions have long looked to community colleges as a valuable pathway for recruiting international students already studying here in the US. With roughly 95,000 international students studying at US community colleges (thanks for tracking this IIE), this makes a nice pipeline for 4-year institutions seeking students who have already succeeded at acquiring a US visa. 

Another recruitment channel where international students already have acquired a US visa: US private high schools with more than 80,000 international students. We'll be talking to the private high school community at the TABS Global Symposium on April 30, 2019 in Newport, RI. Join us there and build important relationships to become more effective with this valuable recruitment pipeline.

Do you work at a 2-year institution? Are you at a 4-year institution interested in a quality recruitment stream? This topic matters to all of us. Keep reading.

“Why should we translate our materials if prospective students need to have strong English skills to perform well in our classes?”

It’s a valid discussion. We have always been vocal advocates for translating marketing materials into the local language of your target audience. This week: our perspective on translation, some of the most effective places to use it, and most importantly, why.

This post is important for your team producing the materials and your higher ups who are questioning the rationale. Our goal: making you more capable, powerful, successful. Share away.

Important to remember that translation is just one piece of the larger content customization process and that the content you share with your US audience will not resonate with your international audiences, whether you translate It or not. Each of your audiences are unique and will respond to different messages.

Here's the thing you already know: marketing differentiation is all about speaking to your audience segments with the information that resonates. Seems obvious, but not many institutions take the time to do it. Instead, they blast the same stuff to every lead.

And yet...they all complain and wring their hands about declining numbers and yield. There are solutions right there in front of you that do take more time and more investment. Take advantage of them sooner than later!

To read more about developing audience personas and audience segmentation, see our post on Persona Development: 101 here. 

The Intead team does this targeted content strategy and writing for our clients to improve application flow and yield. Let's get to work together. 

A note on adding Google Translate to your site: not better than nothing. The nuance and specifics of your differentiators that your marketing department worked so hard to craft are absolutely butchered with Google Translate. Your target audience scans (not reads) pages translated via Google. They get the high level gist of it and move on quickly. There is no absorption of content because everyone knows you are losing a lot of accuracy. You'll understand more about all you are losing by taking this awful shortcut as you read on.

So, about the rationale and the process for translation, let's dive in...

Last week, we touched briefly on the importance of differentiating your institution in the minds of international students. You may be seeing ever more doom-and-gloom sentiment among your peers on campus and colleagues in the field. The uplifting confidence that comes from a deep understanding of your differentiators is essential to your success.

This approach applies to your institution's success as much as it applies to your personal success. For this blog, we'll stick to your institution's approach and leave the rest to you.

So, your institution is not ranked in the top 50, right? And your access to a major city? How about your brand recognition in your target countries?

The reality is, most schools are in the same boat here. Not all international students are looking for the same things. There is a niche that will find your attributes just right. All international students are not all looking for the same things. But they DO need to become aware of what you have that other's don't. YOU need to help them assess and select.

International marketing is not an easy thing to do. It may seem overwhelming, confusing and, at times, impossible. It's easy for your colleagues on campus to fall into the trap of thinking, "Why would any international student want to come here?"

It's time to flip the question.

Why wouldn't they want to come to your school? You have so much to offer. Your doors wouldn't be open if you didn't. The question is: "What can your institution offer international students that no other institution can?"

Bottom Line: Creatively communicating your differentiators is essential to helping students know about and then grasp the opportunities you offer. 

Let's get into this a bit deeper...

Have you been to some of the big industry conferences and left feeling a bit flat in terms of truly learning how to drive recruitment?

Every year, we love to celebrate the great minds that come together to share experience, ideas and insights at our annual International Student Recruitment Bootcamp – especially our faculty! This is a small team focused on sharing best practices in a workshop environment. A rare opportunity.

Did you miss our  Bootcamp Wrap Up Blog Post last week? Click that link to a post that was shared by your colleagues on social channels with gusto.

• We think you'll want to bookmark that one and
• Share it with your staff executing that global recruitment plan.

We are so proud to call our Bootcamp faculty friends and to give you the opportunity to learn from their invaluable, tested-in-the-field experience. This event brings hope and a sense of optimism into an industry that is currently flooded with so much turbulence and concern. We are thrilled to say that this year our faculty really did a brilliant job helping our Bootcamp attendees "navigate through chaos."

We invite you to read on to learn more about our faculty and the roles they play at their institutions. These are people to keep your eye on in the years ahead – movers and shakers you might say. You can count on us to bring you the talent and perspective to drive your institution forward at all of our presentations and events. 

Ben will be in Moscow next week presenting at the Forum on International Education about digital marketing techniques to reach the global student market. 

If you want to stay in the loop for next year's bootcamp, Click Here to be among the first to know about the speakers, dates and more! 

Reflecting on AIEA conversations and what we are seeing in the field, I find myself thinking about the risk of being a follower and the value of being a strategic leader.

• Followers see where the crowd is headed and go there without due diligence.
• Leaders see where the crowd is headed and then check the numbers.

This is important. Increasingly so.

The effort to recruit international students is heating up in the US. The pressure on university administrators is growing. With India and China sending the most students to the US, most newcomers to the field – the universities finally joining the fray and looking to diversify their student body – are turning to these source countries. It can be a mistake.

We are seeing the global education agent network being pressured to produce more students for more campuses. That increased pressure is going to bring us renewed stories of fraud and inappropriate recruiting behavior. We don't want to see anyone caught up in that mess.

It is important, REALLY important, to align your team with talent – the kind of partners who don't cut corners and have your best interests at heart. This field is full of questionable characters, as we all know. Many of us have the scars to prove it.

Following our travels to San Diego for our Annual Student Recruitment Bootcamp and moving on to DC for AIEA, the Intead team is grateful for all of the opportunities to connect face-to-face with you, our colleagues and friends in such a challenging time for our industry. (More on our Bootcamp in a post in March.)  Focusing on AIEA for a moment, we have to thank AIEA's Darla Deardorff for feeding so many of us with great information and wonderful food for a few days in DC. The AIEA conference was well run and well delivered. Informational and so often inspiring.

During the conference, we had the pleasure of giving presentations on enrollment trends with Kaplan International and on US–India university partnerships with Monmouth University and Sannam S4. Both sessions were filled with lively discussion and audience engagement. As always, we shared ideas and had fun learning from each other. Thank you to all who attended! It is always a pleasure.

Read on for more reflections and insights from the conferences and my thoughts on enrollment trends and predictions.