Recruiting Intelligence

Despite what our writers like to think, it’s not all about content. Digital marketing is also about math. Social media runs on numbers after all. Since we just presented at PIE Live in Boston last week, we are pretty sure there is a pun about the value of pi and algorithms here somewhere.   

While marketers don’t need to build the algorithmic equations that power social media platforms, understanding how they work, or rather the intent of why they work, does matter.  

Opportunities to Meet the Intead Team

• AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here.
• AIEA in March and NAFSA in May, we'll be presenting our latest findings at both. Let us know if you want to connect at either of those two events.

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

Social media algorithms evaluate and prioritize user behavior. These algorithms, a set of rules and signals that rank content, are proprietary and organize social feeds based on user interaction. Each algorithm aims to create highly relevant, interesting content for individual users, which is of course the crux of our society’s love-hate relationship with this addictive medium.  

Today we dive into the intent behind the feeds of 5 top platforms so you can better fit and filter the content you’re pushing out to prospective students. We break down how algorithms differ across major social media platforms (TikTok, Instagram, Facebook, LinkedIn, and X). You’ll want your team to keep this post handy when thinking on your social media marketing strategy. Read on…

Is AI affecting my SEO? One among a legion of questions surfacing since generative AI went mainstream. But it’s one we’re fielding a lot, so let’s get into it.   

First, the basics. SEO, or search engine optimization, is how you optimize your website content to up the odds that search engines like Google will rank your webpages high on their results pages. The goal is to appear as the top result for relevant search queries. You’re likely more than familiar with the concept.  

You may also know that search engines have been utilizing AI for years. It’s what helps them understand the meaning and intent of a search query – a function known as semantic search, which uses machine learning and natural language processing to help Google and other search tools understand what users are searching for.   

So, it’s not AI, per se, that’s got marketers worried. It’s generative AI.  

Opportunities to Meet the Intead Team  
- American Marketing Assn Higher Ed, Las Vegas, NV, Nov. 10-13, 2024
- PIE Live North America, Boston, MA, Nov. 19-20, 2024
- AIRC, Seattle-Bellevue, Washington, Dec. 4-7 -- including our pre-conference global marketing workshop. A full day of Intead global intel (lunch included ; -). Details here. 

Bookmark this: Intead’s Resource Center 
Access 800+ articles, slides decks, reports with relevant content on any topic important to enrollment management and student recruiting.  Check it out.

There’s a concern circulating that ChatGPT will become people’s first-stop search engine. Or that when people use Google, its Gemini content will usurp any hard-won top-ranking SEO results.   

We’ll put it this way: Do not worry. Do, however, get informed on how to use generative AI to boost your SEO. Really.

Our recommendation: share this post with your Search Engine Optimization team and get around a table and talk it through. Below, we suggest some helpful discussion prompts to get the conversation going.

Read on… 

So, my oldest child joined us for dinner out the other night. She dressed with her usual flair, all yellow and brown this time. And she ordered herself a drink to match – some cocktail concoction that apparently took a cue from her hues. I had never ordered a drink to match my look before, so I asked her what I should get. Her response: "Dad, I have no idea. Your look is functional but vibeless – jeans with a black fleece. How about a Miller Lite?" 

Absolutely loved that line: functional but vibeless. How common is that situation in the marketing/communications world? Consider all of the functional but vibeless emails we receive. You probably can’t consider them. They’re all just so forgettable.  

Our next opportunity to meet!   
NAFSA Region XI, Hartford, CT, Oct 27-29. The Intead team will be there presenting on Admission Process Analysis, Marketing Data Analytics, and Marketing Study Abroad with university partners from our New England region friends from Quinnipiac, Johnson and Wales, Clark, and Emerson. Practical strategies and creative tactics to hit your enrollment targets.  Hope to see you there! 

The Resource Center for Industry Insiders 
Take your challenge of the day and plop it into our search bar. With 800+ publications and our 15 years of weekly blogging, you will find relevant content on any topic important to enrollment management and student recruiting.  Valuable perspective and data on topics you care about. From agent-university partnerships to predictive modeling and CRM efficiency, to new market development, our Resource Center has you covered. Check it out.

Examples of what we mean:

→ Dear inquiring student, 

Thank you so much for submitting your application. We note you are still missing one document. Blah, blah, blah…our deadline is approaching. 

Thanks, Vibeless University Admissions Team 

---

→ Dear admitted student, 

Let us introduce you to all of the really great student associations you could join here at Vibeless U! When you arrive, you should look into one. Oh, and here’s a fun picture … 

Sincerely, Vibeless University Admissions Team 

All function, no form, low response rate, immediately forgotten. Instantly deletable. 

Taking time, tapping consumer insights from your current students, injecting creativity, tracking the metrics to figure out what works, what converts. These are the activities that produce results. These are the activities that will share your institution’s true vibe far and wide. 

Every communication you have with students and prospective students, matters. It’s how you connect with them. Correction: It’s how you stay connected. Retention is as important as recruitment.

Today, we offer the three golden rules to creating a lead nurturing campaign that’s got the function you need and that all important vibe. We think this post will be really helpful for your team members tasked with the nuts-and-bolts details of your institution’s prospective student outreach.

Important to communicating vibe: the order you present your messaging matters by region and student type. Is affordability your first hook? Career opportunity? Environmental justice? Academic prowess? All important content areas. Different student segments will click on one or another topic at different points in their decision-making process. THAT is what consumer insight research confirms for you as you use your content to improve application rates and yield.

Share this one with the right folks on your team and, read on… 

Last week we helped dissect the TikTok ad platform. If you took anything away from that read, we bet you learned that:

• Its popularity among Gen Z is undeniable (76% use it!).  
• Branded and search-based advertising on TikTok is possible (hello Brand Takeover and Search Ads Toggle!).
• Surprisingly, TikTok targeting leaves something to be desired. Proceed with a partner who knows how to make an impact.
  

But for all of that, we didn’t even touch on content creation. And with this platform, that’s the crux of it all. 

Opportunities to Meet In Person 

The Intead team is gearing up for some amazing presentations and we hope you can join us. 

• AIRC Annual Conference – we’ll be offering our full day digital marketing workshop here in Phoenix, Dec 6-9, 2023 
• ICEF North America Workshop in Miami, Dec 11-13, 2023 

Let us know if you’ll come share a cup of coffee and a conversation about all things global and digital (info@intead.com) 

Back to the matter of Tik Tok content. On the one hand, institutions have professional brands to uphold, yet the audience engaging on TikTok demands a more organic, playful view of said brand. It’s a marketing balancing act to say the least. And then there’s the matter of targeting capabilities, which on TikTok are more or less hamstrung. (Wait a minute – what?! If this surprises you, then you may be behind on your reading. Important to catch up with last week’s post. Here's the link again. We promise it will be worth 5 minutes of your time. TikTok may be famous for its algorithm, not so much for its audience segmentation.)

TikTok thrives on the art of brevity and entertainment. Your content must engage and convey your message within seconds, 9-15 is optimal. And to do that you must not only know what it is you want to say, you must know what it is your audience wants to receive. While that’s true of any marketing channel, it’s do or die here. Understanding the unique language and rhythm of this platform is paramount. More bluntly, if your ad isn’t a video that is short, sweet, and entertaining, don’t bother.

Today we offer pro tips for doing just that. Read on to learn how to make your content feel native to TikTok’s seemingly all-knowing algorithm so you can maximize the impact of your ad spend. This post is a short read, and one you won’t want to miss.

Today we’re taking you behind the scenes of some of our most valuable Intead Plus tools.

Our Digital Marketing Worksheets.

Yep, you read that correctly. Good, old-fashioned pen-to-paper worksheets. Although if you decide to fill them out on your computer, we promise we won’t tell. After all, learning is moving online these days, haven’t ya heard?

Looking to engage a new market? Develop a new content strategy and dissemination plan? Get your new hires thinking through the international student recruitment process?

Last Chance: For our colleagues leading private high schools we are offering a free webinar today at 3pm (Eastern) with TABS (The Association of Boarding Schools) all about how student recruiting must be reimagined given the loss of recruitment travel. Register Here.

It’s all about the framework.

The Intead Digital Marketing Worksheets will guide you every step of the way forward — and ask the difficult questions. These are the worksheets we take folks through when we run our full-day global marketing workshops at AIRC and our International Student Recruitment Bootcamps. So, really helpful during those new recruitment season kickoff meetings.

All of the worksheets mentioned in today’s post are available to Intead Plus members and are tried and tested. Intead Plus members receive full access to an extensive (and exclusive) library of marketing intelligence materials (including our seminal eBook, 88 Ways to Recruit International Students, now an industry standard in its second edition), podcasts, webinars, and more, with new market research being released each year.

Read on for a sneak peek at these valuable resources to kickstart your global approach and your digital marketing strategy. Whether you’re just in the early stages of a new initiative or in the process of developing a digital campaign this content is going to be helpful. And if you want these tools at your fingertips 24/7, you know what to do.

Last week, we put your prospective students’ SOS call on your radar.

Today, we’re going to show you exactly how to answer that call.

(Those of you reading to the end of this post, we can feel your thanks. You're welcome).

From the Naviance data we covered in Part 1 of this series, one thing is clear: your digital strategy and shifts in messaging are crucial right now. With COVID-19 agitating the waters, many students (domestic and international) are lost at sea in the college search and decision-making process. It’s your job to throw them all a life jacket. Metaphor alert: that life jacket is: engaging, informative, customized digital marketing content.

Students will be receptive to your messaging this fall. They want your guidance. Do you know what to say?

With the help of more Naviance data and our own market research, this week’s post is all about the how, where, and what of your digital marketing messaging in this unfamiliar time of COVID-19.

Our goal: helping you create messaging that will guide your prospects through those choppy waters…right to the safe harbor of your institution. Don't worry, we’re done with the ocean metaphors now. 

Read on for the digital tools and key topics your prospects need this fall and how to incorporate them into your admissions and enrollment strategy. 

When it comes to marketing, content is king – but distribution is queen and the right channel matters. Smart marketers know to go where their target student audience lives, learns, and connects online. 

With recruitment travel off the table for 2020, it's time to get creative in how you reach (attract) and convert student leads. Up-leveling your digital efforts will be essential as you plan for your Spring and Fall 2021 cohorts. Your challenge: translating those engaging IRL recruitment experiences, think on-campus tours, student fairs, sample lectures and the like, from people to pixels. 

Luckily, your Gen Z prospects have a particular penchant for a certain type of  content that lends itself very well to the digital reproduction of in-person experience: video.

According to Think with Google, 71% of Gen Z teens spend 3+ hours per day watching videos online. Competition for eyeballs is fierce, to say the least, especially in the newly crowded short form video arena. TikTok is the it-app. Instagram wants its Reels to be the vanguard of viral video tomorrow. Or, wait, will it be YouTube’s Shorts? Or Bytes? Knowing which content belongs where is key to brand awareness and conversion. 

We don’t have a crystal ball, but we do know a few things for sure:

• Online video consumption is incredibly popular—232 million digital video viewers just in the U.S., in fact. And internationally? Consumption of video in China, many Middle Eastern countries and in South Africa, for example, are off the charts. as compared to other digital channels.
• Video sharing is widely used not only to entertain, but to educate and inform. Several institutions that hopped on the short-form video bandwagon early are already using social platforms to engage their prospects with an authentic, #nofilter look at campus life. 
• Considering your domestic recruitment channels, digital video penetration in the U.S. is projected to reach almost 84% in 2021, according to Statista.

We also know that the student recruitment and enrollment marketing rules have changed as of 2020. So, of course, we wrote an insightful ebook full of perspective and recommendations. The downloads have been pretty steady since we launched it a couple weeks ago. If you are not among them, click here.

There is no question that video is the future, but predicting where that video will live is still uncertain. Will TikTok users quickly adopt Instagram Reels? Maybe. Where should you invest your ad dollars? That’s a larger discussion. 

Read on for our perspective on each of these video-sharing platforms to help you weigh your options. 

You have your smiling student photos, a brief headline, and a budget — what could possibly go wrong?

Reality: if creating an effective student recruitment ad campaign were as simple as “insert pretty campus photo here,” digital marketing agencies like ours would be out of a job. And we know what happens when that pretty campus/smiling student photo gets in the way of effective advertising…those in control stem the flow of dollars to your digital marketing budget. Will the challenges to your student recruiting ever end?

Why is it so hard?

Content drives interest, from the first point of contact (attraction) to the conversion events that drive student enrollment.

Your prospective students face an onslaught of information. In a recent Facebook survey of its global users, 43% of Gen Zers reported that they find it difficult to choose what to watch, listen to, and read. With brands clamoring for digital attention on all sides, it’s harder for you to stand out and harder for your target audience to make sense of all this noise. Enrollment marketing is a highly competitive sport.

All the more reason that your ads need to add value to your audience. Your ads must capture the attention of the high-quality leads that convert, not those that click and go nowhere.

And in case you've missed our most recent publications (providing more ways to leverage that digital marketing budget effectively), you can download our latest eBook, The New Student Enrollment Playbook: COVID-19 Edition, as well as our recent digital marketing case studies (performance benchmarks for your digital marketing campaigns) for free. 

Read on for our 3 top tips for creating ads that resonate. We love talking about this stuff, so if you’re looking for more help on refining those campaigns, you know where to find us.

How well can you talk about you?

Quick! Give us your institution’s elevator pitch! Easy, right?

What if the other person in the elevator is a 28-year-old from Milwaukee? Now a 17-year-old from Miami. Now you’re in an elevator in Shanghai. How about Mumbai? Ho Chi Minh City? Bogotá?

If you’re an admissions rep covering one of these places, chances are you’re well-practiced at spinning up your strongest differentiators for your given audience. But for enrollment marketing staff and administrators looking at the big picture, understanding each of your target markets gets a little harder. We know, that whole “only-24-hours-in-a-day” thing makes it difficult to keep up with the entire global student population.

A little thing called COVID-19 hasn’t made things any easier for those of us in enrollment marketing. Your institution’s value, and how you deliver that value to your students, has changed. What your students, both domestic and international, want, has changed. Maybe just for the foreseeable future. Maybe for much, much longer.

Loyal readers of this blog (and Intead clients) know this: the most effective messaging is targeted messaging. Without a deep and nuanced understanding of your institution’s unique value proposition and which elements of that proposition speak to your segmented target markets, you are missing significant student recruitment opportunities. In fact, some of your marketing efforts are likely a complete waste of time and money. And if you don’t believe us, an analysis of the ROI on your digital ads will speak for itself…

Your institution’s journey to effective messaging begins and ends with an understanding of who you are.

Now before you spiral into an existential crisis, remember: as enrollment marketers, we’ve been leading these journeys of self-discovery for a long time. Read on for (some) of our secrets to understanding and communicating your value, no Eat Pray Love required.

The first day of spring, for those of us in the Northern Hemisphere, is only 15 days away (not like we’re counting or anything.) Those few extra minutes of sunlight and that fresh feeling in the air got us thinking…about gardening. Taking our minds off the non-stop Coronavirus news.

With much of the spring international education conference circuit on hold, you just might catch us spending a bit more time in wide-brim straw hats with a gardening trowel. ; -)

But there IS something about the art of gardening — selecting the right plants, planting them in the right soil, providing them with the appropriate sunlight, water and food, that strikes a chord in our little marketing hearts.

Yes, we’re talking about nurturing.

If we consider your student leads as your fledgling flowers, how are you tending to them? Are you providing them with individualized care tailored to their needs? And, most importantly, are you guiding them towards a pathway to growth, or in our case, enrollment?

We’ve already discussed the power of segmenting your pool of student leads on this blog, as well as outlined different methods to segment in order to effectively develop content strategy around prospective students’ areas of interest. These posts are a few of our most read over time, getting consistent new readers each month.

Now, an important aside about email marketing...if you are among those who say, "Email is dead. Students don't read email." That may be because you are not putting any content in your email worth reading. We ALL delete useless sales emails on sight.

Reality Check (based on data): When a student prospect is engaged, they read your email. The onus is on you to engage them.

Segmentation is the first step to nurturing effectively, so make sure you have those defined audiences in place before you focus on today’s article: The How of Nurturing Leads. We’ll be offering you concrete suggestions for structuring email nurturing campaigns, as well as how to efficiently strategize your email topics and deliverables. Read on.