Recruiting Intelligence

How much of a media budget do you need to succeed with your digital student recruitment campaigns?

The answer: Benchmarks are the signposts to improvement and success. When you run campaigns, you capture the data that tells you how to improve.

For the next few weeks in this enrollment management series, the Intead team will share what marketing agencies rarely, if ever, share publicly: real campaign results to help you know if you are doing things right.

Just looking at some of our recent enrollment marketing campaigns for a range of institutions, we have targeted student audiences in Kenya, South Africa, Ecuador, Colombia, Brazil, Italy, France, India, and of course, the U.S. More campaigns on the horizon will target recruitment stalwarts: China, India, and South Korea as well as Australia and Canada.

Do you see any of your target audiences in this set? Thought so.

Pro tip: you’ll want to share these posts with your team. Better yet, get them to subscribe to our blog.

Read on for perspective on setting leadership’s expectations for future success, what to throw into a campaign (talent and budgets), and the real, detailed benchmarks to measure your performance. Yes, all of that (but you have to read to the end to get it ; -)

What are your students willing to pay for an online education?

Here is what you are really after: given your brand reputation, the demographics of your student cohort and the potential to create a new service delivery model, what should you offer and how much should you charge for it?

Let’s get that answered!

Our primary message: custom research into what your student cohort is willing to pay for your brand on campus or online is invaluable. An important part of innovation is the upfront market research that points your team in the right direction.

Below we review some new pricing research that offers insights and a conceptual approach to getting this type of data for your institution.

The context: During a high school Zoom graduation ceremony we watched this past week (my niece got her paper!), the valedictorian shared the experience of his last day in high school in March this year – a day like any other, except that at the end of it, the principal quite suddenly told everyone there would be no school the next day. A mundane day that suddenly marked the end of all he had worked for. No celebration, no Senior Week pranks, no high fives, just, head home and, as it turned out, don’t return.

His comment at the close of his valedictorian graduation speech: Don’t ever doubt that the world can change in an instant.

Across the globe, students and institutions shared that experience. How will all those valedictorians and all their friends make decisions going forward. College? Job? Remote learning and a job?

Read on for pricing research perspective to get you thinking.

And watch this space over the next few weeks as we dive into the doing that is prompted by the thinking. We’ll be sharing detailed case studies of some of the successful digital marketing work we’ve been doing for a variety of institutions around the world.

Yes, even during a pandemic, especially during a pandemic, digital marketing will connect you with your target audiences. We will show you how and give you benchmarks to help you evaluate how you are doing.

Your institution’s mission has not changed.

Despite all that is swirling around us, you are still in the business of helping people improve and achieve. You are still helping them understand what to learn and how to learn it.

Resilience is Built

Many institutional leadership teams are demonstrating the very resilience their mission statements say they will instill in their students. Others are suggesting business as usual with little change to their operations beyond physical distancing practices.

Investing in adaptation and innovation builds long-term resilience. This is what students are doing by investing in their educations – building resilience.

What is the story we tell students and parents? “Take the risk. We know it is a lot of money, but you’ll be better off in the long-term.” We tell students to invest in a 4-year growth plan, and we reinforce it along the way, “Don’t be deterred! Finish in 4 years!”

Are academic leaders following that same advice to build resilience for their institutions? Or are they crying poor, just like the students they are trying to convince to spend savings and take on debt for future gains?

Here’s the thing: institutions rarely stick to their own 4-year plans.

Example: Enrollment marketing initiatives often start with 3-5 year plans. The team acknowledges that real returns won’t materialize in years 1 or 2. And then, turnover in senior administrators and other outside factors suddenly defund the growth plan and little to no progress gets made. The planned investment halts after just 12 months.

I’m sure you’ve seen this happen all too often.

What To Do?

Develop the vision. Build the buy-in. Invest in the execution. Stay the course.

We will be adding a new set of research and resources available to our Intead Plus members over the next 8 weeks to help you do just that.

Read on to take a look at where forward-looking institutions are making these investments for longer-term growth (case studies are available).

How does a university facing reduced enrollment find new sources of revenue? Let's get specific. 

There are a number of answers to this question. And they hinge a bit on how much time your institution has. Is this need for diversified sources urgent, as in, “Let’s get a new program out there this summer to increase fall enrollment”? Or do you have funds (endowment or reserves) to draw upon for the next year to weather the storm, allowing new revenue sources to be developed more slowly?

Either way, the response will require speed -- not a strong suit for academic institutions in general. And it requires a level of nimble creativity and well-coordinated collaboration. These are hard combinations to pull together. But mostly, it is the compressed length of time to bring a new idea to market that will likely be your biggest challenge.

With this post we are offering a range of ideas for new academic programs that you can offer to students across the country and around the world. For the most part, these are all programs that you can create from what you have on hand already. There’s a bit of repackaging and rebranding required. And an innovative delivery system. But it can all be done in the time you have available.

What’s the catch? Why haven’t you done this before? Well…

To succeed at this, you must have support from the those at the top and the ability to innovate. Easier said than done. But now your success depends on just that — getting it done. 

Want to find a way to fill the looming holes in your revenue streams? Our recommendations and tips follow.

This is not for the feint of heart. Buckle up and read on.

This week we wrap up our three-part series on #FinTech, where we’re exploring how money for college can be found and moved faster, safer, and smarter, alleviating some of the headache for students, their families, and this time around, for university administrators. This is part of our focus on #EdTech and all the changes our industry is experiencing.

In our first piece, we talked about new student loan options, especially for students from underserved demographics, those looking for social equality, those who want unique repayment terms, and international students. Then last week, we jumped to alternative funding sources, such as micro funding, income share agreements, and new developments in scholarship FinTech.

Those areas of FinTech were all helpful to the students seeking ways to finance their educations and helpful for university administrators to understand as the financing tools and options you students can access change.

Today we are looking at what is new in the world of financial data and payment processing. Let's consider how your job might get a little easier.

And speaking of making your job a bit easier, we have 3 new Intead student recruiting research reports headed your way. Now is a great time to consider an Intead Plus Bookshelf subscription. Don’t miss these valuable reports to help you improve your institution’s recruitment game:

• Student Interactions on Peer-to-Peer Recruiting Platforms
• Student Interactions with Chatbots and other Artificial Intelligence Tools
• Student Recruiting in Emerging Markets: Africa and Latin America

Or you can learn from us with a personal meeting: we will be discussing our latest research and presenting our student recruitment insights at the upcoming TABS, ICEF and AIRC conferences. Email us to set up a meeting.

Read on for important insights into a set of really valuable questions you need to ask before embracing the latest FinTech tools…

This week we continue our three-part series on #FinTech, where we’re exploring how money for college can be found and moved faster, safer, and smarter, alleviating some of the headache for students, their families, and even for administrators. This is part of our focus on all things #EdTech.

Last week, we dove into new student loan options, especially for students from underserved demographics, those looking for socially conscious financing, those who want unique repayment terms, and international students seeking financing. If you didn’t get a chance to read it, you can check it out here.

A quick shoutout to NAFSA's latest issue of International Educator. It was in our mailbox this week and it should be available online soon. Great articles on priority topics: student services, student employment opportunities and Intead's and iSchoolConnect's article about artificial intelligence and chatbots. Great stuff well worth the read.

With 3 new Intead student recruiting research reports headed your way, now is a great time to consider an Intead Plus Bookshelf subscription. Don’t miss these valuable reports to help you improve your institution’s recruitment game:

• Student Interactions on Peer-to-Peer Recruiting Platforms
• Student Interactions with Chatbots and other Artificial Intelligence Tools
• Student Recruiting in Emerging Markets: Africa and Latin America

Or you can learn from us with a personal meeting: we will be discussing our latest research and presenting our student recruitment insights at the upcoming TABS, ICEF and AIRC conferences. Email us to set up a meeting.

Now a look at alternative funding sources. Read on to find out what exists outside of student loans.

So your international enrollment numbers are ok, but not what you need them to be.

Or worse, like many of our colleagues, your numbers took a real dive over the past 12 to 18 months.

What steps can you take that will move the needle north? And north of what? How much growth can you expect? Oh, and how much investment will that require?

Let’s just take a breath and point out that, you ask some really hard questions!

Let’s try to answer them…with DATA!

Read on for some concrete next steps...

What factors need to be considered in developing a strategic plan for international student recruitment? Which stakeholders need to be involved in that process? Though there isn't a one-size-fits-all solution for all institutions to these questions, we'd like to use this post to give you some factors to consider as you develop or augment your strategic plan.

“It's tough to make predictions, especially about the future.” as Yogi Berra is famously quoted as saying.

In general, it seems much more fun to make long-term predictions, since nobody will check back whether we are right or wrong. And yet, with this blog coinciding with Election Day, there are plenty of pundits making all kinds of near term predicitions as we write this blog. At least half of them are going to be wrong. Will any of us go back and take them to task?

So why all this talk about predictions? The British Council published their 2024 forecast for postgraduate mobility trends. ICEF was kind enough to post the full report. 

• Continued strong growth in post-graduate mobility 
• The U.S. is projected to grow 4% per year and host 407,000 graduate students (Good news since the graduate school deans were worried about their enrollment figures.)
• India will be a driving force and Chinese graduate students are expected to increase despite a decline of 30 million students in China
• Useful summary of demographic trends for higher education 
• The status quo is projected forward without any impact from technological, policy or attitudinal changes

The authors state clearly that they rely on trends, "for which there is data available, and do not take into account other variables that may affect international student mobility in the future."

We'll be honest with you, we are really struggling with this last line. Making predictions about the future without considering other variables for which you have no data? Hmmmm.

"How Millennials Are Changing the Face of Marketing Forever -- The Reciprocity Principle" is a research piece published by BCG (Boston Consulting Group), a management consulting firm. While the report reviews how millennials interact with a range of consumer brands and products, there are valuable lessons for those of us in academia. After all, this age group is pretty heavily represented in our classrooms, hallways, and registrars. Let's see what we can learn from BCG.