Recruiting Intelligence

Last week, we touched briefly on the importance of differentiating your institution in the minds of international students. You may be seeing ever more doom-and-gloom sentiment among your peers on campus and colleagues in the field. The uplifting confidence that comes from a deep understanding of your differentiators is essential to your success.

This approach applies to your institution's success as much as it applies to your personal success. For this blog, we'll stick to your institution's approach and leave the rest to you.

So, your institution is not ranked in the top 50, right? And your access to a major city? How about your brand recognition in your target countries?

The reality is, most schools are in the same boat here. Not all international students are looking for the same things. There is a niche that will find your attributes just right. All international students are not all looking for the same things. But they DO need to become aware of what you have that other's don't. YOU need to help them assess and select.

International marketing is not an easy thing to do. It may seem overwhelming, confusing and, at times, impossible. It's easy for your colleagues on campus to fall into the trap of thinking, "Why would any international student want to come here?"

It's time to flip the question.

Why wouldn't they want to come to your school? You have so much to offer. Your doors wouldn't be open if you didn't. The question is: "What can your institution offer international students that no other institution can?"

Bottom Line: Creatively communicating your differentiators is essential to helping students know about and then grasp the opportunities you offer. 

Let's get into this a bit deeper...

This week, Ben at Patricia are in Miami at the AIRC conference 2018, where they will be hosting a digital marketing workshop alongside Angel Ahmed, CEO of GNET, and Hillary Dostal, Director, Global Initiatives at Northeastern University. This expert team and comprehensive workshop will help international recruitment leaders develop strategic communications plans that differentiate their unique institutions. And, they will be talking about the skills needed throughout the process to achieve success. 

Plans are only as good as the team executing them. Seems obvious, right?

Is your team aligned on your strategic enrollment plan? Do you have a comprehensive marketing plan to work from? Are there gaps in the skill sets? We bet there are at least a few areas that could use improvement, right?

This week we want to walk you through our strategic marketing workshop format and a series of corresponding worksheets available via Intead Plus to guide your marketing and enrollment teams. Ready? Let's check it out. 

Unless you’ve been avoiding the international student news for the last few weeks (we almost wouldn’t blame you), it’s likely that something about the Saudi Arabia/Canada debacle has crossed your screen. But, you may be like many people scratching your head still thinking “wait what happened?” or maybe you’ve moved to, “is there anything I can do about this?”

Intead’s team has been supporting our clients as the international student sands have shifted over the past few weeks. We are helping them make valuable connections that can support some 15,000 Saudi students who are caught in the middle of this political dust up.

And, we are thankful for some on-the-ground news from our friend in the field, Nelson Padron. Some of you may recall Nelson was one of our faculty at our first International Student Recruitment Bootcamp. His international career has him traveling extensively and with his recent trip to Saudi Arabia, he sent us some valuable perspective we wanted to share with you.

Let’s take a little time to dissect the problem and identify next steps that your institution could take to support the thousands of students displaced by this political scuffle. We all want them to maintain their studies with as little interruption as possible.

Before we dive into that, a reminder that we will be presenting at NACAC in Salt Lake City in a couple weeks. Drop us a note if you'd like to meet (info@intead.com). 

Read on for Saudi student tips... 

Student segmentation and predictive modeling are becoming mainstream discussion topics for university administrators. How do you reach, recruit and serve different student segments?

We have once again been reflecting on a report distributed by the Parthenon Group a few years ago that we still find relevant today. Isn't it amazing how strong content can remain relevant over time? This particular study on audience segmentation was called: The Differentiated University. Let's take a look and see what new insights you (and all of us) can take away from this research. 

Please, share your ideas with us! 

Every day we spend time lovingly crafting content to help you and your team build a stronger approach to international recruitment. 

This week we simply want to know: What do you need most?  What would you like us to research?

As we continue to expand the offerings available as part of Intead Plus, we want to ensure that we are creating content that fills your needs and effectively supports your recruitment team. With so many facets of the recruitment process, there are so many possibilities! That's why we ask you, our loyal readers, to let us know what you need, right now.

Please take 30 seconds to fill out a one-question survey and let us know what you think!  

Dr. David L. Di Maria, Associate Vice Provost for International Education, University of Maryland Baltimore County, is a renowned expert on international education. Dr. Di Maria previously served as the President of the American International Recruitment Council (AIRC) and Chair of NAFSA’s International Enrollment Management Knowledge Community. We’re delighted to have him as a guest writer here on the Intead Intelligence blog.

Before you dive into Dr. Di Maria's wisdom, we need to share the opportunity to gain wisdom from one of our other industry's leaders: Karin Fischer, veteran education industry reporter whose stories appear in the Chronicle of Higher Education and the The New York Times will team up with Intead CEO Ben Waxman to explore current political perspectives coming out of China and India. 

It’s simple: non-traditional students are changing the landscape of higher ed in the U.S.

The typical “traditional” college student is 18-to-24-years-old, living on campus, and financially supported by parents. That archetype is fading into history. More and more, students are…

• Embarking on degrees while juggling careers, kids, or parents who they support
• Living off-campus
• Completing their education online
• Taking courses part-time

These students are rapidly becoming the new traditional. And yet, they are too often left out of the global learning community.

How do we fix it?

Lately, the numbers thrown around the international student recruiting world can feel disconcerting – even frightening. We look to the Open Doors Data from IIE released this week and we see that the average number of international students studying in the U.S. this fall has declined by 7% among 500 universities, with as many as 45% of institutions reporting a drop in new international student enrollment. That figure is usually about 33% of institutions reporting a drop based on IIE year to year comparisons over the past decade.

We are all seeing more and more alarming numbers and hearing anecdotal evidence emerging as the year progresses. This, while Canada's international student numbers have grown by more than 18%. It can be easy to feel overwhelmed and discouraged here in the US, and we're sure many of our readers are feeling on-edge this week as they formulate plans and reports to their senior administrators.

Let's all take a deep breath and step back. Remember: no matter the national figures, your unique institutional numbers represent strength, resilience and potential. Your intake numbers and data on the overall performance of your marketing efforts is the foundation upon which you will build all future efforts.

Without data, you have nothing. You are operating on guesswork and flying blind.

Based on past surveys, we know that most institutions' international recruitment leaders/staff do not actually check their Google Analytics stats at all, much less at regular intervals to compare performance. We're sure that's not you, but just in case... now is the time to start!

Remind yourself and your colleagues: don't hide from the numbers because they are unfavorable, complicated or intimidating. Look for ways to make the numbers accessible, useful and easy to communicate. (That's where we come in!) 

This month, we invite you to join us for a webinar on the value of your data, Stop Dreading Data: Wielding the Power of Data to Strengthen Your International Student Recruitment Strategy on November 29, 2017 at 2:00 PM EST. This webinar will offer perspective and tools you need to harness the power of your data. We will provide simple guidelines and best practices you can begin implementing at your institution – right now.

Learn how to use data you already have to:

• Inform your recruitment strategy
• Evaluate relative ROI
• Focus your budget on high value activities (which programs, which countries, which marketing channels)
• Tailor your messaging

Read on to register to attend our complimentary webinar and explore the value of your institutional data and simple, effective ways that you can examine your numbers to increase long term performance...

Let's start with a Happy Diwali to all our friends who celebrate! We share wishes for prosperity, wisdom and peace to all. And with those well wishes, we want to consider ideas about student retention this week.

When do you start thinking about student retention? Have you looked at your retention data lately? Our thought: we all need to think about retention from the get go, from the point of the admissions offer.

This week's post offers perspective on the advantages of this approach and some tips you'll want to consider as part of your communications plan. If your retention stats are not where they should be, and those stats will vary by type of institution and program, this post is for you. Frankly, even if your retention stats are where you want them to be, this post is probably still a good one for you.

Want to learn more from us? Intead will be at NAFSA Region X in Princeton, NJ, October 23-25. Two presentations with our latest recruitment insights:

• International Recruiting…From Your Backyard with Bill Mena, Director of Boarding and International Admissions at Sandy Spring Friends School in Maryland, and
• Know Your Chinese Audience: Using Personas to Guide Your Marketing with Ita Hemouet, Director of Admissions, International Research & Strategy from Massachusetts College of Pharmacy and Health Sciences University in Boston.

...or set up a time to meet us for coffee! We can always use an excuse for that extra cup of joe! 

Not heading to Princeton this month? How about Florida in December? Our team will be at AIRC (Dec. 6-9) and ICEF (Dec. 11-13). And of course there is AIEA in DC (Feb 18-21). So many opportunities to meet and discuss our latest research (4 new e-books heading your way in the coming months - Shhhh! We are keeping that quiet right now).

But if you REALLY want to learn from the best of the best, check out our faculty at the 2nd Annual International Student Recruitment Bootcamp in San Diego (Feb 11-13). This small, hands on workshop format is for a select set of institutions making a real commitment to improving their international student recruitment program.

Meanwhile, in this week's blog we are considering retention. Retention starts with the offer of acceptance to your institution. That might seem like a bold statement – a shift in perspective, but we like to think that it should be intuitive. When you offer a student a place at your institution, you are committing to the entire process of maintaining that relationship until the point of graduation and beyond.

While it might seem hard to believe that extra effort focused on retention this early in their university process will impact your prospective students’ decisions down the road – we assure you that it can. Build your relationships early and often. Let’s take it from the beginning. Read on...

Right now it is common knowledge that more women are enrolling in higher education than ever before. But, did you know that global female enrollment in higher education has grown twice as fast as the rate of male enrollment in the last four decades? Women now outnumber men in higher education institutions in 114 countries.

The reasons for the large rate of growth for female enrollment are clear: increased access to university education for women, better financial situations and the global push to encourage female education. Here's the question: have you considered how to your institution's marketing approach addresses this trend?  Are you speaking their language?

BOTTOM LINE: Women are outnumbering men in education institutions around the world, but there is still a gap between male and female international students studying in the U.S. There are still countries that tend to send more men abroad, particularly in the STEM fields. Encouraging more women to enroll in studies traditionally occupied by men and looking for insights from countries that are already sending more women abroad may give us some clues into how to encourage continued growth in the number of women studying in the U.S. and abroad. Read on to explore the growth trends and consider how to adjust your marketing approach to capitalize on the trend.