Recruiting Intelligence

An influx of petroleum dollars tends to turn heads. Just ask Guyana.

This small South American country used to be among the Western Hemisphere’s poorest. But that’s all changing since Exxon Mobil discovered oil just offshore in 2015. And not just some oil, but more than 11 billion barrels of recoverable oil and gas. The country is now on track to be a top 20 oil producer within the next 3 years (by 2027). In 2022, it was reclassified as a high-income country by the World Bank.

As you might imagine, Guyana’s neighbors have taken notice. Venezuela, for one, has ratcheted up rhetoric on the long-running territorial dispute claiming the land as theirs. The US, too, has shown a heightened interest in the small country. Case in point, US Secretary of State Antony Blinken traveled there just last summer to meet with Guyana’s president and key members of the cabinet.

All interesting. But why write about it here? Because this is the kind of ripening market that should catch your attention if your role is about expanding your international student recruitment to new markets.

The Intead team is gearing up for some amazing presentations and we hope you can join us. 

• AIRC Spring Symposium and ICEF North America in Niagara, Canada, April 30 - May 3, 2024
• NAFSA 2024 Annual Conference and Expo in New Orleans, May 28-31, 2024
  
• GMAC 2024 Annual Conference in New Orleans, June 19-21, 2024

Let us know if you’ll share a cup of coffee and a conversation about all things global and digital (info@intead.com) 

Obviously, Guyana’s potential is no replacement for that of booming Indian or even the huge but slowing Chinese student markets. After all, its population is a small 800,000 (note: 27% or approximately 216,000 are in your key age group 10 – 24). But, for the proactive, trend watching recruiter looking to make an early entrance and develop relationships in an emerging region, Guyana could make a lot of sense. The cherry on top: Guyana is an English-speaking country – the only one in South America. 

To put it more plainly: 

• There is no language barrier for Guyanese students heading to the US, UK, Canada, or Australia.
• Guyana’s middle class is growing, rapidly.
• There are some concerns about safety in the country, even beyond the threat of opportunist neighbors, making relative perceived safety in the US less of an issue than say to a student/family from a place like Japan.

Got you thinking? Let’s take a closer look at Guyanese culture, education, and economy and how these factors might or might not connect to your international student recruitment strategy. And a big thank you to Dr. Mellissa Ifill of the University of Guyana for taking time to weigh in on this post! Read on… 

If you’re on the fence about WhatsApp, know this: Meta’s goal is to make WhatsApp a household name, whether it is to shop, chat, or stay on top of news and events. That from a recent New York Times article. In it, Will Cathcart, head of WhatsApp confirms what we are already seeing, that the conversation has moved from ‘WhatsApp is the app I use outside the US when I travel,’ to something much more mainstream in the US. Below, we get detailed and actionable about what this means to you.

Word from Apptopia confirms as much. Its numbers show WhatsApp’s daily active users grew by 9% in the US last year, with 50% of these users chatting daily on the app, 78% weekly. Aside from Meta’s interest in cementing this app as the singular messaging tool among consumers worldwide, pundits point to a variety of reasons for the uptick in the US – the preference for messaging versus emailing, the preference for closed-group messaging rather than social media blasts, the increase in post-pandemic international travel, and the app’s ease of use for business communication just to name a few. 

Events you won’t want to miss:

Let’s talk international student enrollment at the upcoming AIRC Spring Symposium on April 30. Intead will be presenting on student recruitment marketing budgets – we've got some great new insights to share. Register today!

The Intead team is gearing up for some amazing presentations at: 

• ICEF North America in Niagara, Canada, May 1-3, 2024
• NAFSA 2024 Annual Conference and Expo in New Orleans, May 28-31, 2024
  
• GMAC 2024 Annual Conference in New Orleans, June 19-21, 2024

Let us know if you’ll share a cup of coffee and a conversation about all things global and digital (info@intead.com)

Those who read last week’s post know how we feel. (Get to it!). It just makes so much sense for universities to have a Business WhatsApp account, especially those who work with international students. And now, we believe, for domestic markets, too. Check out our handy, quick-hit, 11-step check list.

Just like last week, this post is the kind of thing you might want to share with your enrollment team and prompt a discussion at the next team meeting. How would you adapt our recommendations to your particular situation (CRM, staff structure, enrollment pipeline, etc.)?

If you are going to be using WhatsApp, we strongly recommend you puppeteer these communications from a WhatsApp Business account. We got into the meat and potatoes of setting these accounts up last week. Now, let’s get to dessert, aka best use practices. Read on… 

What’s up with WhatsApp is a question we find ourselves answering a lot lately, especially when talking about student recruitment. And it is a bit more for international students than domestic, though this blog is useful intel for both. As a teaser, more than 100 billion messages are sent each day on WhatsApp. Yes, that was 100 billion per day! We have more eye popping stats below. 

An important messaging tool because it works across countries, many institutions have been using personal WhatsApp accounts that are attached to a single phone number. That works, but as far as standard operating procedures go, that’s a bit flimsy.  

WhatsApp, a Meta company for 10 years now, has an answer called WhatsApp Business. That too has been around awhile (WhatsApp Business launched in 2018), but it’s just been a bit cumbersome for many overly busy international offices to onboard. And many of their domestic student recruitment counterparts have taken a why-bother approach. 

Our take: it’s time to bite the bullet – it’s easier than you think – and set up a WhatsApp Business account that can be managed from a desktop (see our quick hit 11-step process). We concede that it can be time consuming, but there are just so many benefits to having a verified account on behalf of your institution that we think it’s worth your while.   

Events you won’t want to miss:

Let’s talk international student enrollment at the upcoming AIRC Spring Symposium on April 30. Intead will be presenting on student recruitment marketing budgets – we've got some great new insights to share. Register today!

The Intead team is gearing up for some amazing presentations at: 

• ICEF North America in Niagara, Canada, May 1-3, 2024
• NAFSA 2024 Annual Conference and Expo in New Orleans, May 28-31, 2024
  
• GMAC 2024 Annual Conference in New Orleans, June 19-21, 2024

Let us know if you’ll share a cup of coffee and a conversation about all things global and digital (info@intead.com) 

This is exactly the kind of stuff so many of you read our blog for, right? What is the time investment? What is the upside? How do I set my enrollment management systems up for success?   

So, let’s get right to it. Read on to learn why WhatsApp is proving to be a good tool for many student recruiters right now – international and domestic – and how to go about setting up your business account. We’ll make it easy for you, as always. And yes, this is one of those posts you’ll want to share with your team (link at bottom) and discuss in the next team meeting. 

Admissions teams are working a little harder this admissions season, thanks to a few external inputs. We’re looking at you Supreme Court and FAFSA. That’s not to mention the many conversations we know you’re having on standardized tests. Just a bit more to add to your standard workload of actually recruiting, admitting and enrolling students. So, if you’re a little (or a lot) behind on your Recruiting Intelligence reading, then this is the post for you. We’ve compiled all our top news from Q1 2024 into this one spot.  

• IMPORTANT NOTE: HAPPENING TODAY  “Shattering Accessibility Limits in Digital Learning,” a Chronicle of Higher Ed-hosted webinar. Featuring Gallaudet President Roberta Cordano and ansrsource CEO Rajiv Narayana. Register here. (All registrants will receive the recording even if they cannot attend.) 

Let’s talk international student enrollment at the upcoming AIRC Spring Symposium on April 30, 2024. This one-day event in beautiful Niagara, Canada, will explore best practices in developing, managing, assessing, and sustaining the many partnerships that are so foundational to international enrollment success. While there, be sure to attend Intead's session all about student recruitment marketing budgets – we've got some great new insights to share. Register today! 

And look for us at these other industry events coming around the bend: 

• ICEF North America in Niagara, Canada, May 1-3, 2024. 
• NAFSA 2024 Annual Conference and Expo in New Orleans, May 28-31, 2024.  

Hope to see you soon! 

ICYMI: What we were posting about this quarter:  

• STEM OPT – personal narratives and growing demand 
• LMS “learnability” – accessibility is not the same as learnability 
• Shortcut tools (AI anyone?) – how to take a template approach wisely 
• Vietnam as a top student source – and not just for US institutions 
• Budgeting framework tools – a free download to help your team plan ahead 
• Audience segmentation – why cultural nuance matters 
• Social media – a looksee into what your peers are up to online 
• And more 

 All really good stuff. Read on… 

With the very real concern of declining domestic enrollment numbers, US institutions are right to broaden their recruitment strategies, including their international reach. Thinking beyond traditional student markets, like China and India, is old news by now.  You’ve diversified your draw and Vietnam has been on your list, right?

Don’t get us wrong, China remains an important market and neighboring India is clearly a recruitment stronghold. Learn more about these sending countries in recent posts here (China) and here (India). Today, we focus on Vietnam and why this country offers value to institutions looking at best practices and diversification in their international student draw. 

When we run our global marketing workshops, more than a majority of the institutions attending identify Vietnam as a student market they've targeted as a growth opportunity. The competition for students coming from Vietnam is only growing.

We’ll be at AIEA in DC in about 4 weeks and participating in 3 great presentations: 

• AI for enrollment management  
• Entrepreneurial leadership in bureaucratic environments 
• A discussion around International Student Points of Entry and a new publication to be released later in 2024 
  

And of course, we will be presenting at NAFSA in New Orleans in late May. If you’d like to schedule time to chat over coffee instead of over Zoom, please be in touch (info@intead.com). 

According to the latest numbers from Vietnam’s Ministry of Education and Training (MOET), approximately 190,000 Vietnamese students study abroad, the majority focusing on post-secondary institutions. That was for the 2019-20 academic year, though it appears the numbers are as strong or better today. Globally, Vietnam ranks as a top 10 sender of outbound student mobility per the ICEF Monitor. 

The majority of these students head to South Korea or Japan for university. Depending on who you ask, either 66,000 Vietnamese students studied in South Korea in 2022 per Capstone Education or just over 37,000 according to Korea Educational Development Institute. Less disputed are Japan’s numbers, which Study Japan puts at 49,000 incoming Vietnamese students in 2021. 

The third most popular destination is the US, hosting nearly 22,000 Vietnamese students in 2022-23 per the latest IIE Open Doors data. A distant third, yes, but considering the literal distance (8000+ miles between LA and Ho Chi Minh City as the crow flies), the numbers are encouraging. The reasons for choosing a US education we most often hear when speaking with Vietnamese students: 

• A US degree is strong 
• Classroom instruction encourages creativity and develops critical thinking 
• Soft skills are taught 
• Access to a multinational job market

That all makes sense from a prospective student perspective. But, why should your institution choose to actively recruit in Vietnam? What might make these students interested in your institution? And will it be a worthwhile effort for your institution’s enrollment growth? 

Below we share 3 big reasons why we find Vietnam a top student source for markets around the world and offer an insider’s take on the Vietnamese student mindset. To shape our thinking, we tapped our long-time colleague Hien Dao, founder and CEO of Golden Path Academics Vietnam, a Hanoi-based program that preps Vietnamese students for global academic and professional environments. She’s a great resource for any Vietnamese student recruitment initiative. Read on for insights. 

As I headed to Phoenix for the AIRC 2023 conference, I wondered if the window had already closed for education institutions just now considering starting up with commission-based agents as an international student recruitment channel. Happy to tell you, that window has not closed at all.  

Yet, there is a lot to consider for those institutions just starting, and those having been at it for years. 

With the largest AIRC conference to-date (480 attendees), more than 200 first timers attended. Clearly there is demand to learn more about how effective university-agent partnerships work. And having been part of the AIRC community for 14 of their 15-year history, I can tell you that AIRC is one of the best places to learn about international student enrollment growth. 

From sample contracts to efficient agent engagement policies and practices, AIRC’s documentation and counsel are outstanding. This year, 7 members of the Intead team traveled to Phoenix to attend, in part because the learning opportunities and global connections at this conference are among the best in the industry. The other part was the opportunity to share our own expertise with the attendees at our full-day Global Marketing Workshop. That was a hoot. The Intead team just loves this stuff. 

We’ll be at AIEA in DC in about 6 weeks and participating in 3 great presentations: 

• AI for enrollment management  
• Entrepreneurial leadership in bureaucratic environments 
• A discussion around International Student Points of Entry and a new international student-focused publication to be released later in 2024 
  

And of course, we will be presenting at NAFSA in New Orleans in late May. If you’d like to schedule time to chat over coffee instead of over Zoom, please be in touch (info@intead.com). 

At AIRC 2023, we gave our full-day Global Marketing Workshop with half a day devoted to an interactive lecture on the fundamentals of the strategy that drives a university’s tactical execution. After lunch, we dove into 1:1 consulting with participants to address the group’s self-identified greatest needs.  

It was fascinating to see how our workshop attendees debated and decided amongst themselves what the second half topics should be. Here’s where we ended up: 

• I need a marketing budget, what do I do to get it approved? 
• I have a marketing budget. Now what? 
• Identifying and filling resource gaps 
• Processes for nurturing and converting leads 
• Creating authentic and powerful recruitment content 

Do these topics resonate for you? Be in touch and we can share what we know and how we have helped institutions like yours succeed.  

During the AIRC conference, Intead’s Sr. Digital Marketing Manager Iliana Joaquin joined Dr. David DiMaria, SIO at UMBC, for a practical discussion about how AI and ChatGPT are being used today in enrollment management and what we can realistically expect in the next year as AI-driven tools evolve. Short answer – it ain’t there yet, but it very likely will be in the next couple of years. So much more to talk about on this topic. There are definitely some gains that can be made in some areas, but the hype from the vendors is creating so much noise. Very frustrating.

Later at the conference, I ran a session with Vanessa Andrade about staffing challenges that so many institutions are facing today. The discussion about what skills and tasks to hire for and what to outsource was dynamic with so many additions from the folks in the room. This is what we absolutely love about the AIRC conference.

We are making these insightful presentations available to blog subscribers for free. Download them here.

Below we summarize 3 key take-aways from the conference. Please read on… 

From the annual CIEE conference in Paris to Pie Live in Boston then AIRC in Phoenix and a super quick turnaround to ICEF in Miami, Q4 literally flew by. You, too? We wouldn’t change a thing, of course. It’s hard to replace the simple act of togetherness. It’s how ideas come to life. Cliché? Fine. But it’s so true. 

Sharing our research and student recruitment campaign results with our community always feels great. We’re here to make you more effective (and have interesting insights to share at your team meetings).  

A few key Q4 takeaways we will absolutely be bringing into the new year: 

• The global competition for international students is stronger by the day, and institutions need to be increasingly smarter in their approach to international education, including recruitment. Can you be? (hint: it has to do with the skill sets you access to do the work) 
• China and India are hot topics as always, especially India’s dramatic rising numbers of incoming graduate (and undergraduate) students.  
• Enrollment departments are eager to leverage AI. The question is: how? And, is it ready for us? 
• More must be done to support student mental health. So much more. 
• And how about the new IIE Open Doors report?! Lagging data that points toward the future. 
  

Just a few notes we’re thinking about. Clearly there’s no lack of issues for our industry to address. So, if in the midst of this really busy few months you didn’t have time to read all of our posts, we understand. That’s why we’ve compiled this quarterly at-a-glance post. It covers all our news from how to navigate TikTok’s ad platform to what’s going on with higher ed in India and so much in between that you and your team won’t want to miss.Read on… 

Market diversification is one obvious answer to sustaining enrollment numbers. How to successfully go about it, however, is often less obvious. Looking beyond your own campus to see how others are doing it can help. So, we have a story to share. 

If you've seen our other case studies, you know we share more concrete details and data than any other agency out there. We want to make you that much more dangerous and demonstrate the value of investing in customized, creative, and well-tracked paid campaigns.

In 2021, a mid-tier, public, Midwest regional university needed to recruit international students. It’s a student segment they’d had success with in the past, but Covid, as it does, threw a wrench in their recruitment efforts. It became clear they needed new ways to reach prospective students residing overseas. We know you were wrestling with this very issue at the time, too. We all were. 

Find us at AIRC and ICEF. Let’s connect! 

The Intead team is gearing up for some amazing presentations and we hope you can join us. 

• AIRC Annual Conference – As you read this, our team is in Phoenix offering our full-day digital marketing workshop. If you are at the AIRC conference, please look for us here in Phoenix, Dec 6-9, 2023 
• ICEF North America Workshop in Miami, Dec 11-13, 2023. We'll be offering a half-day workshop on Dec 11 and meeting with everyone on Dec 12-13.

Let us know if you’ll come share a cup of coffee and a conversation about all things global and digital (info@intead.com) 

Back to the results of our digital campaigns in Bangladesh and Vietnam.

With a media buy budget of $35,000, the institution was admittedly skeptical they’d be able to make any meaningful progress in a new market. We always want more wiggle room with our media buys, but we also felt certain they could succeed, with the right approach. They trusted our experience and the market research we delivered.

Our mission: understand who and where the prospective families are and then reach them in ways that prompt engagement. So our data detectives and creative talents set out to: 

• Confirm the institution’s high-value student recruitment regions and where there might be room to grow
• Develop on-brand, targeted, and effective digital marketing assets   
• Launch and optimize digital campaigns to generate highly qualified leads (and build awareness, but really, we all want the high-value leads) 
• And of course, report on campaign analytics to inform future marketing investments.

By any measurement, it went really well. One $12,000 media buy generated 40 million impressions, 500,000 clicks, 1,087 leads, 122 applications, 40 admitted students, and 7 enrolled. But who’s counting? (Please say you are!)

It was a fast, 14-week campaign involving two markets, two academic programs, and two social platforms. Want more insight? Download our free case study. Read on… 

Forget Wordle. Here’s a real problem for you to solve: If India, which recently unseated China as the world’s most populous nation, has over 1.4 billion people and 17.5% are aged 15 – 24 (that's ~240M students), will its roughly 1,100 universities have enough seats for all its university-eligible students?

The short answer: no.

Clearly, India's education leaders have some planning to do.

Take a step back and consider: India is enjoying a big year. They just landed on the moon. Hosted the G20 summit. Are top-dog population-wise. And its fast-growing economy is as strong as ever. A Pew Research Center survey this year even shows a full 68% of Indians feel their country is growing in global influence. All really good news for India.

But the devil is always in the details with rising nations and the truth is, there are too many young Indians who can’t get the higher education they want. At least not now and not at home.

Opportunities to Meet In Person 

The Intead team is gearing up for some amazing presentations and we hope you can join us. 

• PIE News Live in Boston, Nov 13-15, 2023 
• AIRC Annual Conference – we’ll be offering our full day digital marketing workshop here in Phoenix, Dec 6-9, 2023 
• ICEF North America Workshop in Miami, Dec 11-13, 2023 

Let us know if you’ll come share a cup of coffee and a conversation about all things global and digital (info@intead.com) 

The Indian government is fully aware of this growth and for the first time its University Grants Commission has taken strides to welcome foreign universities into the country. (Note: only institutions in the top 500 global rankings need apply.) Deakin University and University of Wollongong, both of Australia, are the first to be granted approval. You can bet others (and we’ve had interesting conversations with a few) are doing the financial analysis and considering the blueprints for academic collaborations of their own.

One key caveat of the regulations, India is not recognizing online degrees from foreign institutions. India’s leadership wants in-person set-ups. As the former vice-chancellor of New Delhi’s National University of Educational Planning and Administration puts it, “Online education goes against the expected gains of internationalization.” Plus, the government would like to increase on-campus higher education access in-country while also attracting foreign students to India. Makes sense on multiple levels.

You know what else makes sense? US institutions vying for Indian students’ attention. And yes, of course you are already recruiting in this key region and have seen an uptick in actual enrollments. US visa approvals of Indian applications have hit record numbers since the pandemic.

Trust us, there’s so much more we think you should consider doing to tap this market effectively. Let us tell you why. Read on…

We may have found your next best way to get you through your commute. And yes, it’s a podcast. You’re likely familiar with the EdUp Experience Podcast, and if not, then it’s time you check it out. Available via the usual lineup of streaming services, EdUp Experience ranks in the top 2% of all podcasts worldwide per Listen Notes. And now they’ve launched a new offshoot that we think is worth a listen.

Called EdUp—International, this new niche series is poised to offer interesting business perspectives on all things international education—a topic we know is as important to you as it is to us. Its host is the talented and always engaging James (Jim) Shafer, director of international student recruitment and enrollment at Touro University. The inaugural episode aired Oct. 22, 2023.

And, when you do tune in, you’ll hear another familiar voice (hint: it’s Ben!). We were thrilled when they asked us to be part of the inaugural episode. We were even more excited when we learned we’d get to spend 45 minutes talking with special guest Dr. LaNitra Berger, president and chair of the board of directors of NAFSA and associate professor at George Mason University. What an awesome honor.

In this premier episode, Dr. Berger offers valuable insights about the evolution of international education, including:

• How universities are responding to the significant crises hitting enrollment offices today
• Differing challenges of small-shop international recruitment teams vs the different yet similar challenges faced by larger, well-staffed operations
• Why giving international educators space to dream and ask “what if” is so important
• …And how playing with The (yes, THE!) Temptations helped build Dr. Berger’s interest in international education 

If any of that sounds interesting, even helpful, then read on for the link to this brand-new podcast…