Recruiting Intelligence

If you follow the trends of higher education, you’ve no doubt heard the prediction that 50 percent of the country’s colleges will be bankrupt in 10 to 15 years. And that perspective has been touted for the past 20+ years, so…we need to take it with some salt.

Still, we have seen an uptick in closures and mergers of late. This is worth looking at because, there is some truth to this prediction and we’d be fools to simply say, “Never gonna happen.”

There are plenty of industries that have gone through these kinds of retrenching or refocusing. In the world of Mergers and Acquisitions, any business is broken down on paper for its assets and liabilities. Assets are considered for liquidation – the idea of “selling off the parts.” This is happening in academia as well. Harsh but true: profitable departments or schools within an institution are being “adopted” by other stronger institutions while the rest of the weaker institution is shut down.

Before we all consider our college diplomas to be rare antiques, is there any way to safeguard against this trend?

Below, we share some perspective on different options being considered and some resources you may want to access for a deeper dive. Here’s one of them: Our non-traditional student recruitment ebook: Quality. Cost. Convenience. The extended edition on Intead Plus gives you marketing planning insights, sample personas along with case studies from nine very different institutions.

Next week we'll be talking about long-term vision and growth. But before we get there, we need to understand a bit more about where we are now.

Do you want the good news or the bad news first?

(Read on)

Every time we turn around there is another set of edtech companies showing off their wares. At NACAC, NAFSA and the American Marketing Association’s Higher Ed Group, everyone has a tech solution.

There are more than 15,000 companies in some form of edtech position. And by some estimates more than $50B (likely more) has been invested in making them grow. Some of the names are familiar to you and some are new to all of us.

But everything is not rosy here. All too often, the marketing for these companies shout out “Artificial Intelligence” and “Predictive Modeling,” when they are anything but “intelligent” or “predictive.” If you scratch the surface when you meet them at a conference, you’ll find that their “predictive modeling” is simply filtering their list purchases in sophisticated ways. We're thinking their marketing pitch might be better termed “Artificial Modeling.” To wit, they are selling stuff with no substance.

Intead will be doing a series of posts and webinars with industry leaders addressing edtech in the coming year. We’re excited to shine a light on those that are doing incredible things. As always, our Intead Plus members will get the best stuff from us.

Please read on for a nice summary of the wonderful ways edtech will transform the classroom, our employees, and our lives in the years to come.

Last week, we touched briefly on the importance of differentiating your institution in the minds of international students. You may be seeing ever more doom-and-gloom sentiment among your peers on campus and colleagues in the field. The uplifting confidence that comes from a deep understanding of your differentiators is essential to your success.

This approach applies to your institution's success as much as it applies to your personal success. For this blog, we'll stick to your institution's approach and leave the rest to you.

So, your institution is not ranked in the top 50, right? And your access to a major city? How about your brand recognition in your target countries?

The reality is, most schools are in the same boat here. Not all international students are looking for the same things. There is a niche that will find your attributes just right. All international students are not all looking for the same things. But they DO need to become aware of what you have that other's don't. YOU need to help them assess and select.

International marketing is not an easy thing to do. It may seem overwhelming, confusing and, at times, impossible. It's easy for your colleagues on campus to fall into the trap of thinking, "Why would any international student want to come here?"

It's time to flip the question.

Why wouldn't they want to come to your school? You have so much to offer. Your doors wouldn't be open if you didn't. The question is: "What can your institution offer international students that no other institution can?"

Bottom Line: Creatively communicating your differentiators is essential to helping students know about and then grasp the opportunities you offer. 

Let's get into this a bit deeper...

This week, Ben at Patricia are in Miami at the AIRC conference 2018, where they will be hosting a digital marketing workshop alongside Angel Ahmed, CEO of GNET, and Hillary Dostal, Director, Global Initiatives at Northeastern University. This expert team and comprehensive workshop will help international recruitment leaders develop strategic communications plans that differentiate their unique institutions. And, they will be talking about the skills needed throughout the process to achieve success. 

Plans are only as good as the team executing them. Seems obvious, right?

Is your team aligned on your strategic enrollment plan? Do you have a comprehensive marketing plan to work from? Are there gaps in the skill sets? We bet there are at least a few areas that could use improvement, right?

This week we want to walk you through our strategic marketing workshop format and a series of corresponding worksheets available via Intead Plus to guide your marketing and enrollment teams. Ready? Let's check it out. 

You know your organization needs to do a better job of recruiting in key markets, but how do you find the "right" marketing team? This is a complex question, but from our experience, there is one clear answer. 

Exploring an array of works by strategic thought-leaders including Brene Brown, Jocko Willink, Reid Hoffman, Robert Kegan and Lisa Laskow Lahey, comparing and contrasting a range of theories and approaches, strategic and tactical advice about creating effective teams – a pattern begins to emerge.

The answer: When you are evaluating vendors, consider team culture carefully. With global marketing, there’s a lot that can go sideways quickly, and you want the right group of people by your side to launch effectively and adjust when needed.

Will your agency adapt to change with grace and thoughtful expertise, and still deliver results given the new reality on the ground? Will they have the global network that identifies the need to change and share it with you on the spot? Or will it become apparent later, after the campaign funds are long gone?

The "right" team is hard to find. We know that truth from experience. Read on for a bit of wisdom from one of our clients about choosing the team that will move your institution forward. 

But before you click on: Last Chance for a free pass to today's Intead Plus webinar, "What's A Muslim Student to Think?" with my guest, Wajahat Ali, Journalist, CNN Talking Head, NYT Op Ed Contributor and all around thoughtful, analytical, humorous guy. Starts at 11AM DST. You won't be disappointed.

How’s enrollment going these days? Are your numbers where they should be? Is the trend on the right track?

For so many enrollment administrators, these questions prompt a level of anxiety because the trend is down and the storm clouds on the horizon bode more of the same.

There are steps you can take. And it is time to stand tall and act. Our advice: Never waste a good crisis.

Regardless of the field you work in as a leader, there is the perpetual challenge of launching new initiatives. The ideas and business plans are one thing – coming up with them is actually quite manageable. The world is full of opportunities that absolutely can and will succeed with the right team and resources behind them.

So here’s the question: Are you doing the assessments necessary to find the best path forward?

Market research looking outward can tell you where the opportunities are. Couple that with a deep internal assessment that identifies what is working well and where your investment of staff time and resources is doing the greatest good (and where it is not).

Learning Opportunities

One common element of this work is typically our digital audit to understand your online presence, web traffic and email performance. The results of this audit provide both market receptivity metrics as well as internal performance metrics.

You can access our experience and chart your path forward. At the AIRC annual conference this December, we will deliver a full-day workshop on global digital marketing and enrollment planning. This could be the low-cost opportunity that helps you jump start your enrollment plan overhaul. We hope you’ll take advantage of this opportunity.

Of course there is also our deep recruitment research and instructional library available to Intead Plus members (have you signed up for our can’t miss Intead Plus Webinar with Wajahat Ali: What’s a Muslim Student to Think?)

Read on to learn a bit more about what we look for as we develop customized enrollment plans for our clients…

Rankings can be addictive. Ask any student who has ever clamored for that valedictorian spot, every salesperson who has tried to outgun her colleagues to be the month’s top seller, every parent who beams at their kid’s position on the Little League batting lineup.  

While you’re at it, ask an enrollment professional, too.

University rankings—think U.S. News and World Report, The Times Higher Education (our far and away favorite in the field if we had to choose), QS, or the Shanghai Jiaotong Academic Ranking of World Universities, and now the Wall Street Journal — affect so much. Students place a lot of weight on ranking lists, and so do parents, alumni, research funders, and governments around the world.

A great ranking can be like an institutional lucky charm, nearly guaranteeing ongoing success. Working at such an institution can feel like taking a perpetual victory lap, waving to crowds of adoring fans as applicants and endowment funds come rolling in.

But a poor ranking can feel like an institutional curse, dooming an institution to mediocrity. Working in enrollment at an “average” institution can sometimes feel like an exhausted, uphill scramble for applications and dollars. This shouldn’t be the case—and it doesn’t have to be.

Rankings matter a lot. Should they? And what can you do about it? Read to the end to find out! 

A couple of opportunities to learn more before we dive into today's topic:

1. Bite-size data points: Intead Insights is re-launching on Twitter! We're sharing quick stats that, in  15-20 seconds, can teach you something new about enrollment marketing. Fun, informative, surprising, and all the cool kids are doing it (as if). Follow us on Twitter: @Intead 
2. Digital marketing full-day workshop at AIRC: On Dec., 5, 2018, Intead and our talented colleagues, Angel Ahmed, GNET, and Hillary Dostal, Northeastern University, will be giving a full-day workshop as part of the AIRC conference in Westin, FL. If you have not yet registered, now is the perfect time! Register here

Now, what's a mid-ranked or low-ranked institution to do? Let's review the concerns and provide some advice...

As we head into conference season (who are we kidding, it’s always conference season), we find ourselves wandering expo halls looking at the many vendors, each professing to be the best, the most unique, the most qualified. And they all seem to have a "tech" solution.

You've noticed this too, right? We've been around the block a few times and seeing all the claims can bring on a certain expo floor fatigue. How to know which vendor, which tool, is right for your type of institution? There are certainly some worth avoiding and others worth evaluating.

The Intead team provides our clients with industry perspective to help navigate the many options all saying, "We recruit students for you." And the reality is, you don't get students without putting in some of your own elbow grease, always.

Ahead of us are 3 great events, Can We Meet You There?

1. Nafsa Region XI – Oct 23-25 in Portland, ME
2. AIRC's 10th Anniversary Conference – Come to our pre-conference workshop for a full day of digital marketing and budget planning! Dec 5-8 in Weston, FL
3. ICEF Miami – Dec 10-12 in Miami Beach, FL

We are presenting our research and tips at each of these events sharing the dais with your peers and other great industry leaders. Let us know if you'll be there. See conference links below.

Now let's return to the expo floor. How to navigate the obstacles and find the gems...

Returning from NACAC this week and reflecting on all of the amazing individuals we met and experiences we shared, one conference session in particular stands out.

We were struck by Women in College Admission: The Impact and Power of Female Mentorship delivered by Meylin Andares, Director of Enrollment Management & Student Success - SUNY System, Nikki Chun, Senior Associate Director, California Institute of Technology, Ashley Cole, Director of University Counseling, Rochambeau French International School, Kristen Harris, Director, College Readiness Supports, NYC Department of Education and Lisa Sohmer, College Consultant, Sohmer College Counseling. 

It was an honor to hear these women's stories and it's an honor to share a few highlights from their presentation here with you this week. Just like so many of you, our eyes and ears have been keenly tuned to the media these past week as we watched the testimony of Dr. Blasey Ford and considered the #MeToo movement in the context of higher ed and all of the strong female leaders we know and respect so deeply.

This week, we want to introduce you to a few of the many female leaders we admire and who inspire so many others in the field. If you are a woman in higher ed, we see you, and this one's for you!